Utility Customer Information System Market Size and Growth Statistics 2023 | Competitive Landscape, Restraining Factors, Market Concentration Rate, Development Status and Growth by Forecast 2028

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Utility Customer Information System Market

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The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.This report focuses on global and United States Utility Customer Information System market, also covers the segmentation data of other regions in regional level and county level. Utility Customer Information System market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.Utility Customer Information System market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Utility Customer Information System market will be able to gain the upper hand as they use the report as a powerful resource.

Major players covered in Utility Customer Information System Market are:

• Oracle
• SAP
• NorthStar
• Gentrack
• Open International Systems
• Fluentgrid Limited
• efluid SAS
• Ferranti Computer Systems
• Gruppo Engineering
• Indra
• Itineris
• Vertex
• Advanced Utility Systems
• Hansen Technologies
• Cayenta

Market Segment by Type:

• Cloud-Based
• On-Premises

Market Segment by Application:

• Natural Gas Companies
• Electricity Companies
• Telephone Companies
• Water Companies
• Others

Take advantage of the latest insights into the Utility Customer Information System market with the report.

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