Each year, Liberty HealthShare sends its members a survey asking them to rate their experience, identify emerging needs, and weigh in on programs under consideration. When the responses come back, the ministry acts on them. Liberty Dental and Liberty Vision, two of the ministry’s most recent program additions, trace directly to what members requested.

The Canton, Ohio-based healthcare sharing ministry uses its annual member survey as the primary formal channel for gathering input. Members also interact with the ministry through ShareBox, the online member portal, which allows them to track the status of submitted expenses, review sharing history, access program guidelines, and communicate with Care Advocates directly. ShareBox also houses PrayerBox, where members can submit and respond to prayer requests within the community.

Beyond those tools, Liberty HealthShare maintains a private Facebook group exclusively for members, where participants ask questions, exchange experiences, and connect with one another. A LinkedIn presence serves the ministry’s small business owners and gig-worker segment specifically. All of these channels, while not survey instruments, generate member signals that the organization’s 155-person staff can observe and respond to.

Liberty HealthShare Director of Member Development Mark Pietrow described the intent behind this multi-channel approach in a 2026 interview. “We’re very focused on member experience here,” he said. “We solicit that member feedback through surveys and other forums. That’s an ongoing process for us.”

When Feedback Becomes a Program

Two of Liberty HealthShare’s most recent program additions trace directly to what members asked for. Liberty Dental launched several years ago after surveys revealed consistent demand for dental cost-sharing. Liberty Vision followed, launching Jan. 1, 2026, after Liberty Dental’s strong reception prompted the ministry to develop a vision component.

Chief Executive Officer Dorsey Morrow said, “The dental program was actually generated from one of our members, ‘I would love to have this.’ And we started exploring and, ‘Oh, wow, that is a great idea. Let’s do it.'”

Pietrow confirmed that vision followed the same trajectory. “We rolled out the dental sharing program, you know, a couple of years ago, and we had a tremendous response to that,” he said. Uptake for the vision program has run higher than the ministry projected. Pietrow noted that roughly one-third of members are selecting the vision add-on, with dental adoption running even higher.

A third potential program, a Medical Bill Assistance Program that would provide support for expenses falling outside standard sharing limits, is currently under review. The ministry’s 2026 annual survey includes questions designed to gauge member interest and help shape how the program might function.

Why the Nonprofit Structure Matters

Liberty HealthShare operates as a nonprofit, faith-based healthcare sharing ministry. Members make voluntary monthly contributions, and those funds are used to share eligible medical expenses within the community. No portion is distributed to shareholders or investors. “We are not driven by profit. It’s frankly our goal to go broke each month. The contributions coming in should be the contributions that go out,” Morrow said.

That structure has a direct bearing on how member input gets applied. Without competing demands from quarterly earnings expectations, leadership can direct resources toward program changes that reflect members’ actual needs. When annual surveys identify a gap, the ministry can investigate and respond without having to weigh that response against investor returns.

Liberty HealthShare holds Charity Navigator’s four-star rating and the GuideStar Gold Seal from Candid, distinctions reflecting financial transparency and nonprofit accountability standards. Annual audit reports, IRS Form 990 documents, and sharing statistics are publicly available through the ministry’s website.

What the Satisfaction Data Shows

Liberty HealthShare’s internal survey data offers one measure of how the feedback loop is working. According to Morrow, nearly 80% of surveyed members report satisfaction or high satisfaction with their membership. Member dissatisfaction as a stated reason for leaving has dropped to roughly 2%. “Member satisfaction as a reason for leaving has continued to drop,” Morrow said. “We are now in the probably 2% range of people when they leave, cite that.”

External review platforms reinforce those numbers. The ministry holds a 4.5-star rating on Google based on more than 1,400 reviews, 4.5 stars on Trustpilot, and an A+ rating with the Better Business Bureau. For 20 consecutive months as of April 2026, Liberty HealthShare increased new monthly memberships compared to the same month in the prior year, according to the ministry’s blog for members.

Referrals as Evidence

Word-of-mouth referrals account for a consistent share of Liberty HealthShare’s new enrollment activity. Pietrow, who joined the ministry after three decades in healthcare services, identified referral volume as one of the more reliable indicators of member confidence. “The people that you’re servicing are going to be your best marketing assets,” he said. “They’re the ones that are going to talk about their experience. And we get quite a bit of that that occurs on a monthly basis.”

He noted that referrals arrive even from members who are no longer enrolled. “Even members that are no longer with us may refer other family members, friends, or acquaintances that they came across that are looking for something,” he said.

The ministry formalizes this through the Refer-a-Friend program which offers current members a $150 Visa gift card for each person they refer who enrolls and maintains membership for two consecutive months. 

Referral activity, enrollment data, and a program history rooted in member requests document how feedback operates at Liberty HealthShare. At least twice, a member’s survey response became a program the ministry launched.