Recent discoveries and developments in technology have allowed businesses today to significantly boost their efficiency and performance. With the introduction of modern tools, such as Robotic Process Automation or RPA, various tedious manual tasks can be eliminated, allowing employees to focus on more important responsibilities.
What is RPA?
Robotic Process Automation or RPA is a kind of technology that uses “software robots”, or bots, to automate routine manual tasks based on structured inputs. This can eliminate the need for a human to manually perform high-volume tasks such as queries, updating and maintenance of transaction records, and calculations.
RPA can be divided into three major categories:
Chatbots – These are also known as virtual customer service agents. They are available to chat with customers, answer questions, and address concerns, in real-time.
Knowbots – These collect and keep user-specified data and information from the Internet.
Probots – These perform many different simple and repeatable tasks to analyze and process data.
What is no-code RPA?
To make automation possible when using RPA tools, developers primarily depend on programming. But if no-code RPA is used, reliance on coding can be reduced. A no-code automation platform allows for simpler and shorter programming that can handle more responsibilities. Because only a knowledge of the business process is necessary to create automations, a no-code automation platform is also easier to maintain and produces greater efficiency.
What are the advantages of RPA?
In this digital day and age, businesses can gain a lot by making good use of RPA. Below are some advantages of using RPA:
- It allows tasks to be completed much faster.
Automation shortens the amount of time it takes to do various day-to-day tasks.
- It ensures that all business processes and operations comply with industry standards.
Because the actions to complete various tasks are programmed and automated, mistakes and errors are minimized.
- It cuts down on costs
Paying for humans to perform manual tasks, such as data collection, data entry, and customer service, can eat up a good portion of your expenses. Because these tasks can easily be automated with similar or even better results using RPA tools, you should not hesitate to invest in this new technology to create savings for you.
- It boosts quality of customer service
Different tasks involved in customer service, such as requesting and receiving scanned documents, verification of electronic signatures, authentication of information, and sending out automatic responses for approvals and rejections, can be handled easily and quickly by RPA.
- It increases team productivity
Doing the same thing over and over again can have a negative impact on employees and may result in reduced efficiency and work quality. Especially for staff members that are assigned mindless tasks such as data entry, it can be hard to keep up productivity. But if you leave these kinds of tasks to RPA, your team members can dedicate their time and effort to more important responsibilities.