It goes without saying that a reliable web hosting service plays an important role in the success of an ecommerce site. The reason behind this being important factors like loading speed and uptime of the site. These factors help in creating a better user experience which is essential for the success of any ecommerce site these days. A reliable web hosting services provider should also provide 24 7 web hosting support. In addition to exceptional loading speed and uptime of the website, technical support is necessary to handle critical issues and do so in time to avoid unnecessary compromise on the overall performance of a site.
Here are some more reasons you need to consider 24/7 web hosting support:
- You might be working for 6 to 8 hours a day, however your ecommerce site should be working around the clock. If you want to reach a global audience, or even just a wider one in your region, this is crucial. A technical issue with your website could happen at any time in or outside normal working hours too. Your clients and customers will become frustrated if they go to use your site and come across technical issues that haven’t been fixed due to your hosting support being offline. Therefore, it is necessary that the technical support team of your web hosting services provider should be available around the clock and ready to help you through multiple mediums and methods.
- Another important deciding factor when choosing a hosting service is whether its response time is good and prompt or not. Multiple web hosting service providers claim to provide technical support around the clock, but how long it actually takes to get someone on the line is important. It becomes quite frustrating when you have to wait for extended periods of time for a technical support representative to hear your problem let alone start to solve it. The response time is crucial because you don’t know how many visitors you may lose during this hold-up. Therefore, it is necessary to choose a web hosting service provider that guarantees a quick response time and helps you in rectifying the issue as soon as possible.
- Choose a web hosting service that offers quick response time through multiple channels like live chat and email in addition to the phone. This is necessary because sometimes you are unable to connect with the technical support team through the phone. In order to shorten the holdup time, the technical support team should be able to give a quick response through multiple channels. This would help you in rectifying the issue with your website as quickly as possible and get back to your clients for uninterrupted business.
- The availability of technical support from the web hosting service provider ensures the interaction in real time. This helps in clearing a lot of confusion and delay. You know that someone is concerned about the holdup in your website’s operations just like you and is continuously in contact with you to resolve the issue. Live interaction in real time also helps in resolving quick issues because technical support representatives ask the precise question in order to know where the actual problem is and are able to resolve the issue quickly.