Who are the primary users in ERP systems?

How enterprise resource planning can benefit the industry

Almost every industry can benefit from implementing an enterprise resource planning (ERP) system. At its core, this type of solution is designed to centralize important business processes into a single source of facts, creating a critical view of all your business operations. But who are the primary users of ERP systems who really experience the daily benefits?

The ERP system brings various benefits to different professionals. In this paper, we will look at the basic functions of the ERP system and the functions and departments that benefit from these functions.

Expanding the use of ERP systems

ERP systems have traditionally been used by large companies with multiple operations and multiple budgets; however, market changes are increasing the use of ERP even among SMEs.

The basic features of an ERP system apply to most basic business needs:

o Accounting and financial management

o Customer Relationship Management (CRM)

o Business Intelligence

or artificial intelligence

o Human resources

o The issue of planning and forecasting

o Inventory management

o Supply chain management

o Project management

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FinancialForce ERP is a customer-centric, comprehensive enterprise resource planning solution built on the Salesforce platform. By maintaining a customer focus, FinancialForce can help companies accelerate high growth, deliver maximum value and increase efficiency.

With these basic features, it is safe to say that ERP systems cover most industries, regardless of size or budget. As we consider how ERP systems benefit individual companies, we first understand what is part of an enterprise ERP solution environment.

Industry-specific ERP (or specialized ERP)

These traditional on-premise solutions perform all the basic functions of an ERP system, but have additional functions such as planning material requirements or keeping records of series production to meet unique needs. Because the ERP system is designed to centralize company data, it requires a high level of customization and ongoing management to ensure that the information in the system is up to date; however, other industry-specific ERP systems are available without special customization, various third-party products, or expensive accessories.

Small Business ERP

This ERP solution allows small businesses to choose the features that work best for them and best suit their needs. ERP services for small businesses are often simplified to provide only the most essential features at a lower cost than traditional ERP solutions.


Businesses or organizations at a distance with dispersed or frequent travelers can benefit from a web-based ERP system that easily makes the ERP system available online; accessible from anywhere, anytime and without interruption.

Cloud ERP

Hosted on the vendor’s cloud platform, these solutions are flexible, scalable, and offer cloud security. It addresses the shortcomings of traditional on-premise ERP systems, which can be too stressful for more agile, fast-moving companies to keep up with technological advances and innovation rates.

ERP system users

Of all the various basic functions of ERP systems available in the industry, there are many organizations that benefit in some way.


In production, production managers and planners need the visibility of the ERP system for production planning, especially to ensure the availability of raw materials and equipment to carry out projects according to plan. In addition, ERP systems can monitor staff inventory and compare it with projected demand to ensure that projects are completed on time.

Government and public sector

In the public sector and in government operations, leaders, employees and elected officials are looking for opportunities to do their job better and provide the public with a better experience, which includes increased efficiency and transparency. Older ERP systems are no longer reaching boundaries. ERP systems can provide the public sector and government agencies with a tailor-made solution that uses costly technologies and avoids more specialized implementation.

Health care

There are many critical functions in the medical environment that require supervision and management, and failure to do so may result in adverse patient experiences or, more seriously, effects on the patient’s health. ERP systems allow inventory of drugs, machinery, and personal protective equipment to be controlled to ensure that facility administrators ensure that staff and patients have what they need, based on data-based planning.

Higher education

From financial planning through course management to student assignments, school board staff can more easily manage educational operations using an ERP system. Track tuition for students and access to information from all parts of the educational institution, including finance, academia, infrastructure, communications and administration.

Across the industry, modern ERP systems can tailor your operations to benefit individual tasks and departments, and help improve the way your company and employees work. With a higher level of visibility that is most important to your business, you can be agile, efficient, and provide a better experience for your customers and internal teams.

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