In the current digital era, user behavior has become increasingly demanding in their purchasing habits and the way they contract services, a situation that motivates companies to implement new technologies such as Artificial Intelligence (AI), Big Data, and Cognitive Computing to not lag behind in their markets.
These new technologies are here to help us and optimize the way we work. They can be implemented in sectors such as finance or services with the same ease. For example, chatbots are a simpler version of AI and it is already applied in a variety of platforms and applications focused on improving the quality of customer service, sales, and customer retention.
Given the democratization of access to new technologies, it is important to highlight that the use of chatbots is not something exclusive to large companies with high budgets. It does not matter if your business is small, large, or medium, you have the possibility to configure a chatbot and adapt it to your needs.
One of the main advantages of using a chatbot platform, which is quietly displacing advertising emails, is the possibility of having direct contact with users. Now bots also enjoy the power of AI, which has brought a breath of fresh air to the world of marketing strategies.
What are chatbots?
First, let’s start by answering a question we often hear: “What are chatbots? Basically, they are software that can carry on a conversation with a human from beginning to end. Their presence can be seen almost everywhere: applications, websites, messaging platforms, etc. Do you want to create your own chatbot but don’t know how to do it? There are very useful platforms that will help you create one without too much trouble.
Chatbots have been shown to greatly improve the customer experience by helping people find answers to their questions faster, so the company or business leaders and the customer service team can focus on customer issues. Upper level.
One of the best and most popular custom chatbot platforms is Botsify. More than 3 million users trust Botsify, a personalized platform that uses artificial intelligence, to improve the customer experience.
Maximize the customer experience
Botsify is a fully managed chatbot platform that enables you to leverage AI-powered software to customize chatbots for any business. Botsify covers any need with over 100 integrations, including WordPress, Slack, Google Sheets, DialogFlow, and more.
It is also capable of conversing in 190 languages, making it perfect for any business. You can send automated replies to visitors on Facebook Messenger, Facebook comments, websites, and many other places almost instantly.
Botsify also goes beyond handling customer inquiries. Its WhatsApp integration helps convert site and store visitors into leads, and stores required user information to help build a user referral list. That way, when visitors land on your pages, they can be engaged faster with a personalized message.
Get more prospects and affiliates
Get a personalized promotion website for your multilevel business for free! You can personalize the customer journey with Story Tree, prompting visitors with different messages as they reach different points in the sales funnel. Additionally, Botsify provides an in-depth analysis of your chatbot’s progress in terms of visitor attraction, sales, lead generation, and more.
