Well, there is no difference between Arlo Smarthub and the base station. However, there is a variety of base station or Smarthubs for the Arlo described below:
Arlo SmartHub VMB5000 and its features
This Arlo Smart Hub delivers the high-quality Arlo perform and well suited with all Arlo wireless cameras excluding Arlo go. Here are its features
Arlo Smart Hub VMB5000 is compatible with Audio Doorbell, Arlo Pro 2, Arlo Pro 3, wireless, and Arlo Ultra. There is no siren integrated into this base station. The maximum streaming resolution is 4000 with a compatible Arlo camera. The local storage can be saved in microSDXC, microSDHC, microSD cards, etc.
Arlo base station VMB4540 and features
The VMB4540 base station is not integrated with sire. It has the 4K streaming resolution limit up to 4K with a companionable Arlo camera. Local storage can be stored in USB type A 2.0 compatible. This base station is compatible with Arlo Pro, Arlo Pro 2, Arlo Pro 3, Arlo Ultra, etc.
Arlo Base Station VMB4000 with Siren
This version of base stations is well-matched with Arlo Audio Doorbell, Arlo Pro, Arlo Pro2, Arlo Pro3, etc. The maximum limit of resolution is 4K, and the siren integrated with 100 DB features. Local storage can be saved in USB Type A, 2.0 compatible.
Well, there are many other versions of the Arlo base station that are VMB4500, VMB3000, and VMB3500.
In case, you find that Smarthub or Arlo Base Station Offline, despite connecting to the internet, then try the following tips.
See the LED status on the base station.
To begin Arlo troubleshooting for the base station, you need to inspect the LEDs present on the front panel. Check whether the system is online or not. If you are using older base stations, you will see 5 LEDs; on the other hand, in a new base station, a single LED blinks. If you are far from the base station, then visit my.arlo.com.
If you can watch the video footage, then it indicated that the base station linked to the internet.
But in case there is error reflecting on the display, then the base station is not connected to the internet and goes offline.
Follow the below-mentioned steps to troubleshoot the base station offline issue.
Inspect the Ethernet wire- Check if the Ethernet wire is connected to the base station and internet device or not.
Power adapter inspection: You should check the adapter connection and make sure it firmly connected to the base station and electric outlet.
Utilize an Ethernet connection device in a substitute for the wire-free device. In case you have already attached the device to the home router, then plug out it and browse the internet again.
Try connecting another device to the internet, which linked to the router.
Try to connect other devices to the Wi-FI, which are attached to the router.
If you see the internet issue not fixed on the Arlo login, then you should reset the Wi-Fi connection.
If you surf through the internet, then kindly go through the next troubleshooting method.
Unplug the power adapter from the outlet and restart your base station. Wait for a couple of minutes while the base station is restarting. Attach the power adapter again to the power outlet. It takes 2-3 minutes to start the base station. If you see the green LED on the base station, it means that the base station is receiving the internet connection. If internet LED turns amber then proceed for further step
The DHCP setting must be activated so that it can broadcast the IP address to the base station.
If the internet connection is proper, but still you are getting an issue in the base station, then you should detect the firmware version and security settings. Edit your security setting for a while and check the firewall protection. Power on your base station after this and ensure that port number 443 and 80 unlocked on the router.
Trying the above method would solve the base station offline issue. But in case if it doesn’t, then try Reset Arlo Base Station and you can do it quickly. Push the reset button on the base station and seize it for 10 seconds then leave it. Resetting Arlo base station will remove all your existing account, and you will have set it up again.
If you find still issue in your base station, first of all, contact your internet service provider. They will help in setting router and firewall settings. The base station failed to work on most of the proxy servers. Moreover, you also need to consult the official Arlo Netgear team for better assistance.