Voice over Internet Protocol, or VoIP, is one of the most exciting business communications tools. Voice over internet protocol (VoIP) is an internet-based technology that lets you make voice calls online.
You may have heard about Voice over Internet Protocol, as you may have used it before with the apps like WhatsApp, Skype, and Viber that enable you to make calls over the internet. Consider IT Support Gulf Coast for the best VOIP services for your business communications.
The advantages of VoIP phone systems greatly outweigh the disadvantages, knowing that both the bad and the good can help you make an intelligent choice.
This article will help you understand the pros and cons of VoIP so that you can decide whether the weather is the right choice for your business.
What is VoIP?
VOIP is a communication protocol, and it’s also known as internet phone and internet call. It allows you to make cheap phone calls or even free phone calls. It was initially designed for data networking. However, the success of intellectual property in becoming a world standard for data networking has led to its adaptation to voice networking.
Pros of VOIP for Businesses
- Lower Cost
The low cost per call is one of the main benefits of VOIP, as the monthly fees are less expensive, domestic calls are free, and fewer in-house resources are required to maintain the system than traditional landline infrastructure. In addition, VoIP plans include calling features such as voicemail, conferencing, and video calling if you pay extra for them with your landline. Consider contacting Managed IT Services New Orleans to gather more info on VoIP.
- Feature Packed
Traditional phone companies are well established, and VoIP services are turning to function as a way to distinguish themselves and get you to subscribe. This makes this service feature-rich. You don’t need to pay extra for features like call waiting, caller ID, or call forwarding when you use the residential phone service. Rarely you’ll find yourself paying for additional services with traditional phone service.
- Multitasking
In addition to traditional phone calls, VoIP phone systems allow you to send documents, images, and videos simultaneously. It also allows you for more integrated meetings with your team from other parts of the world.
- Easily scalable
Landlines are only helpful in adding more customers if your business grows constantly or you open a new location. The best VOIP system lets you grow your business without spending more money on purchasing hardware or paying for additional lines. Instead, you can update your preferences instantly and start receiving calls. Consider switching to a cloud-based service if you’re looking for a new VoIP system. These systems allow you to access your calls from any device and even take calls on your phone while you’re working.
- Greater Accessibility
VoIP is wireless and portable. It’s more accessible than traditional business telephony.
Remote work lets managers hire remotely without the constraints of physical space. Connecting with employees remotely can expand their talent pool and reach workers worldwide. This geographic diversity allows 24/7 customer service and support and keeps employees satisfied. Many VoIP providers also provide live translation features, which allow colleagues to communicate across language barriers. This is a valuable asset for companies with international clients or a workforce.
- Convenient Conferencing
With your converged data network in place, you’ll be able to make or receive calls, including voice and video calls, quickly and without the cost and hassle of traditional phone lines. You’ll even have the ability to participate in conference calls. In addition, VOIP enables you to send documents, images, and videos through your call while you’re talking to improve collaboration during your calls.
Cons of VOIP
- Reliability
The quality and reliability of your broadband Internet service and the limitations of your PC will affect your VOIP service. For example, voice quality can be affected by poor Internet connections. In addition, voice quality can be affected if you use your computer simultaneously while making a call.
2. Complex Installation
Installing your VOIP phone system in your business base can be challenging, especially when you move from traditional phone systems and select an internet-based phone system. However, if you want reliable communications, you need a qualified installation technician to help set up the VoIP service.
3. Emergency Calls
Emergency calls can be a big issue for some users. However, as the cell phone is fixed to a specific location, the system will automatically alert first responders when you dial, meaning you don’t need to tell them. So it’s an advantage that you can call from a phone line, but it’s not an advantage that you have to provide the address for the service you want.
4. Require Continuous Power Supply
VoIP uses the Internet, so an uninterrupted and continuous power supply is needed. Landline phones that use copper wire can remain connected during an emergency, but VoIP (voice over Internet protocol) phones will not. As a result, VoIP users who experience power outages have to choose between completely disrupting their business until power is restored or investing in an expensive, somewhat bulky backup power supply.
5. Quality of Service
Voice over Internet Protocol (VoIP) is a method of transferring voice communication over the internet.
Data comes in the form of packets of information. Most of the time, these packets flow smoothly. However, service can occasionally get interrupted. The quality of a VoIP call depends on how fast is your Internet connection and not your equipment. If you run a call center, you can add more bandwidth to your existing infrastructure, and your IT provider will help you determine the best quality of service.
6. Potential for jitter
When you and your caller receive clear messages, the data bits are assembled on time. However, delays can harm call quality, especially when the customer is trying to talk to your business.
What is the most common cause of jitter? An inadequate or poor internet connection. VoIP is often more efficient than video conferencing because it uses much less bandwidth than video conferencing.
Post courtesy: Bridget Juelich, Sales & Marketing Manager at CommTech
