Virtual Customer Assistants (VCA) Application Market Size, Current Insights and Development Trends 2023 | Top Key Players, Production Capacity Estimates, Competitive and SWOT Analysis till 2030

Virtual Customer Assistants (VCA) Application Market

Virtual Customer Assistants (VCA) Application Market

A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition.This report focuses on global and United States Virtual Customer Assistants (VCA) Application market, also covers the segmentation data of other regions in regional level and county level. Virtual Customer Assistants (VCA) Application market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.Virtual Customer Assistants (VCA) Application market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Virtual Customer Assistants (VCA) Application market will be able to gain the upper hand as they use the report as a powerful resource.

Major players covered in Virtual Customer Assistants (VCA) Application Market are:

  • EGain
  • Interactions
  • Creative Virtual
  • Artificial Solutions
  • SmartAction
  • Nuance
  • Go Moment
  • IPsoft
  • Botfuel
  • IBM

Market Segment by Type:

  • Cloud-Based
  • On-Premises

Market Segment by Application:

  • Large Enterprises (1000+ Users)
  • Medium-Sized Enterprise (499-1000 Users)
  • Small Enterprises (1-499 Users)

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