The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.This report focuses on global and United States Utility Customer Information Systems (CIS) market, also covers the segmentation data of other regions in regional level and county level. Utility Customer Information Systems (CIS) market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.Utility Customer Information Systems (CIS) market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Utility Customer Information Systems (CIS) market will be able to gain the upper hand as they use the report as a powerful resource.
Major players covered in Utility Customer Information Systems (CIS) Market are:
Open International Systems
Oracle
SAP
NorthStar
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta
Gentrack
Asseco Group
Market Segment by Type:
Market Segment by Application:
Large Enterprises (1000+ Users)
Medium-Sized Enterprise (499-1000 Users)
Small Enterprises (1-499 Users)
The comprehensive report includes comprehensive analysis of the Utility Customer Information Systems (CIS) market to help businesses make the best decisions.
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