In today’s remote-first environment, Voice over Internet Protocol (VoIP) has become the backbone of modern business communication. Canadian companies want reliable voice, video, and messaging tools that can scale with their teams, integrate with the apps they already use and keep costs predictable.
In this list, we’ll explore the top 5 best VoIP providers in Canada for 2025, comparing features, pricing and unique advantages. Our ranking emphasises providers that meet the needs of Canadian small businesses and enterprises while adhering to Google’s helpful content guidelines.
1. TOZCALL – Leading all-in-one VoIP & communications platform
TOZCALL (pronounced “toz-call”) tops our list because it delivers a comprehensive, AI-driven communications platform designed to help small and large organisations thrive.
Why TOZCALL stands out
- All-in-one solution: TOZCALL combines VoIP phone systems, virtual numbers, CRM integration, SIP trunking, SMS APIs and email marketing tools into one cloud-based platform. Instead of juggling multiple vendors, businesses can manage all of their voice, text and marketing communication from a single dashboard.
- Enterprise-grade features: The platform includes call forwarding, virtual numbers, IVR menus and call recording to create a professional phone system. These advanced tools are normally found in expensive enterprise packages, but TOZCALL offers them even on plans tailored to small businesses.
- AI-powered CRM and marketing: TOZCALL integrates with leading CRMs and uses artificial intelligence to log calls, track conversations and prioritise leads. Its email marketing module lets you send personalised campaigns, automate follow-ups and segment contacts, while the SMS API supports high-volume messaging with analytics and delivery reports.
- Compliance tools: A built-in Do Not Call (DNC) scrubber automatically removes restricted numbers, helping telemarketing and outbound call centres comply with regulatory requirements.
- Unified communication dashboard: Managers can oversee VoIP calls, virtual numbers, SMS campaigns and email marketing from one intuitive interface. Real-time metrics and AI-powered analytics make it easy to track team performance and make data-driven decisions.
- Reliability and support: TOZCALL boasts 99.9 % network uptime with robust infrastructure and provides 24/7 support across all time zones. The company claims its customers experience a 70 % average increase in customer engagement, demonstrating the platform’s impact on communication efficiency.
Trusted by Thousands
TOZCALL is used by more than 5000 businesses across North America and Europe. Whether you run a remote team or a high-volume contact centre, its scalable packages and AI-powered features make it the leading VoIP provider in Canada for 2025.
2. RingCentral – Best for video conferencing and hybrid teams
RingCentral has long been one of the most recognisable VoIP providers. It delivers a unified communications platform with video, chat and voice tools. Businesses appreciate its user-friendly mobile and desktop apps and integrations with popular productivity software.
Key Features
- Unlimited calling to the US and Canada: RingCentral users can make unlimited calls within North America, making it ideal for organisations that frequently connect with customers south of the border.
- Video meetings and voicemail transcription: The platform supports HD video conferencing and automatically converts voicemails into text for easy review.
- SMS support and local numbers: RingCentral offers business SMS/MMS, local Canadian and toll-free numbers, automatic call recording and call logs.
- Flexible pricing: Plans start at $30 CAD per user for the Core tier, which includes unlimited calling, visual voicemail and a basic IVR. Higher-tier Advanced and Ultra plans add fax, CRM integrations and unlimited recording storage.
Considerations
RingCentral’s base plan limits texting to 25 messages per user per month and stores only 5000 messages. Toll-free minutes are capped at 100 pooled minutes unless you upgrade, and recordings expire after 90 days on lower tiers. Businesses that rely heavily on texting or long-term call storage may need to opt for more expensive plans or consider other providers.
[Insert Image: Team having a RingCentral video meeting]
3. Ooma – Best for unlimited North American calling
Ooma is a legacy VoIP provider that serves both home and business customers. Its Ooma Office service offers unlimited calling across Canada, the US, Mexico and Puerto Rico, making it a strong choice for companies with cross-border clients.
Notable features
- Auto-attendant and call forwarding: The base plan includes a mobile app and an IVR auto-attendant so callers can reach the right department. Users can also forward calls to another phone number or device, allowing them to stay reachable when away from the office.
- Unlimited North American calling: Subscribers can place unlimited calls within Canada, the US, Mexico and Puerto Rico.
- Flexible add-ons: Ooma offers features like ring groups, music on hold, digital fax and voicemail transcriptions, though many of these require upgrading to higher-tier plans.
Drawbacks
Ooma’s entry-level plan restricts texting, and you can send only 100 text messages per month with a Canadian number. Essential features;such as call recording, CRM integrations and desktop app access;are locked behind the Pro and Pro Plus plans. There’s also a one-time activation fee for each phone number, which can raise the total cost for startups.
4. net2phone Canada – All-in-one unified communications platform
net2phone Canada offers a versatile communications suite aimed at businesses that want a single vendor for voice, video and messaging. Its flagship product, SONAR, is a unified communications platform that helps teams collaborate seamlessly.
Highlights
- Centralised voice, messaging and video: net2phone’s SONAR allows teams to access voice, messaging and video conferencing tools from one central platform. This simplifies workflows and reduces the need for multiple subscriptions.
- Mobile freedom: Users can take their business phone anywhere and stay productive on the go. The mobile app offers voice, SMS and messaging using a single business number.
- Collaboration without limits: The video conferencing feature makes it easy to collaborate remotely, whether team members are in Canada, overseas or on the road.
- Omnichannel contact centre: net2phone’s uContact solution lets businesses handle voice, text and digital interactions from a single platform, design customised workflows and engage customers on their favourite channels.
- Automation and analytics: Companies can automate workflows, eliminate manual tasks with low-code tools and access real-time analytics to improve performance.
- Integrations and reliability: The platform integrates with popular tools (e.g., Microsoft Teams, Salesforce) and offers high uptime and award-winning support. net2phone emphasises that SONAR is suitable for businesses of every size, from small companies to enterprises.
With its unified approach and emphasis on ease of use, net2phone Canada is a strong contender for businesses that value simplicity, automation and omnichannel support.
5. 8×8 – Best for global coverage & AI insights
8×8 focuses on serving call centres and larger organisations that need international coverage. The company’s Unified Communications plan provides unlimited calls to select countries and unlimited SMS within the US and Canada.
Key Benefits
- International calling and SMS: Businesses can call a variety of global destinations and send unlimited text messages domestically.
- AI-powered insights: 8×8 uses artificial intelligence to summarise calls and provide AI insights, helping managers identify important details without listening to long recordings.
- Integrations: The platform integrates with tools like Microsoft Teams and offers basic CRM integrations.
Limitations:
Despite its strengths, 8×8’s user interface can feel clunky, and pricing details aren’t transparent. Call recordings are only stored for 30 days unless you purchase an add-on; even then, there’s no option for unlimited storage. The service also restricts texting on toll-free and shared numbers and doesn’t support group or international SMS.
Comparison of top Canadian VoIP providers
| Provider | Notable strengths | Starting price* |
|---|---|---|
| TOZCALL | All-in-one communications platform with VoIP, SMS, virtual numbers, AI-powered CRM, email marketing and 99.9% uptime | Contact sales for custom packages |
| RingCentral | Unlimited calls in North America, video meetings, voicemail transcription; strong integrations | Core plan from $30 CAD per user/month |
| Ooma | Unlimited calling across US, Canada, Mexico & Puerto Rico; IVR and call forwarding included | Essentials plan from $24.95 CAD per user/month |
| net2phone Canada | Unified voice, messaging, video; mobile app; omnichannel contact centre; automation & analytics | Pricing varies by plan; contact net2phone for details |
| 8×8 | Unlimited calls to select countries; unlimited US/Canada SMS; AI summaries | Contact sales for pricing |
Prices are approximate starting points and may vary based on promotions, contract length and features.
How to Choose the right VoIP provider?
Selecting a VoIP provider isn’t just about price;it’s about finding a solution that matches your organisation’s size, workflow and compliance requirements. Consider these factors:
- Feature fit: Do you need basic voice service or a full unified communications platform with video, messaging, CRM integration and analytics? Providers like TOZCALL and net2phone offer all-in-one solutions, while Ooma and 8×8 specialise in specific strengths.
- Reliability and support: Evaluate network uptime guarantees and support availability. TOZCALL advertises 99.9 % uptime and 24/7 assistance, which is critical for customer-facing teams.
- Scalability: Growing businesses should look for providers that let you add users, numbers or features without major disruption. The ability to scale up or down easily helps avoid switching costs later.
- Compliance and security: For outbound call centres, features like DNC list scrubbing and call recording retention are essential. Make sure your chosen vendor meets regional regulations (e.g., Canadian anti-spam rules).
- Total cost: Beyond the monthly price, account for activation fees, add-on charges for features like call recording or SMS, and the cost of hardware (if needed). Ooma, for instance, charges an activation fee for each phone number.
Final thoughts
The Canadian VoIP market offers robust options for every type of business. TOZCALL leads the pack thanks to its comprehensive feature set, AI-powered CRM integration and commitment to reliability and support. RingCentral remains a solid option for hybrid teams that value video meetings, while Ooma appeals to companies needing unlimited North American calling. net2phone Canada offers a unified communications hub with powerful automation, and 8×8 provides international coverage with AI analytics for larger organisations.By aligning your choice with your business goals and growth plans, you can leverage VoIP to enhance customer service, empower remote teams and reduce telecommunications costs. For most Canadian businesses seeking an all-inclusive, future-ready platform, TOZCALL is the clear #1 pick.
