Wondering how to increase the number of positive reviews your business receives? In this day and age, consumer reviews play a big role in the success of a company. The majority of shoppers admit to checking out reviews prior to making a purchase.
The question is, how can you go about boosting the number of reviews left for your products? Here, you’ll discover some of the best tips you can follow.
Go the extra mile
The number one way to get more positive product reviews is to go that extra mile. This means, providing a high level of customer service. Offer customers something extra with the product such as a free gift. Or go all out with your packaging (making sure it’s sustainable of course). You can also choose the best courier service to ensure your products arrive quickly.
Even the smallest of gestures can keep customers happy and encourage them to rave about your reviews.
Ask and you may receive
Of course, what better way to receive more reviews than to simply ask? Many customers forget about their purchase the minute they receive the item. So, it could be they have simply forgotten to leave a review.
Other customers may need a little more persuading. You could offer some incentive for them to leave a review. This could be a small discount off their next purchase for example.
There are a lot of ways you can ask customers for review. You may just be surprised by how effective this tip is.
Make it easy to leave a review
It’s all well and good pulling out all of the stops to gain new reviews. However, if the review process itself is complicated, your customers aren’t going to leave one. Why not add a QR code to your product packaging? This could take the customer to the review page when they scan it.
The easier it is for your customers to leave a review, the more likely it is that they will leave one.
Respond to negative reviews
No business achieves 100% positive reviews. The key is to respond to them. Remember to stay professional, friendly and helpful. As much as you want to, try not to act defensively. See if there is a way you can rectify the issue.
You’ll often find if you respond quickly to negative feedback and rectify the problem, it can turn a negative review into a positive one.
These are some of the best ways you can encourage your customers to leave more reviews or you can buy google reviews . Above all else, don’t harass your customers to leave one. Give them a little time before reminding them and always keep correspondence short yet friendly.