Customer experience is a crucial aspect of any business, and it is essential for companies to prioritize it in order to stay ahead in a highly competitive market. Ty Givens and CX Collective have a mission to help businesses achieve this goal. They believe in doing hands-on work while developing a comprehensive strategy that will bring about positive results.
One of the biggest challenges faced by companies today is reducing customer wait times. This can often take weeks or even days, causing frustration and dissatisfaction among customers. Ty Givens and CX Collective understand the importance of speed and efficiency, and they are dedicated to reducing wait times to hours. They aim to do this by getting a hands-on understanding of how their clients process orders and identifying areas that need improvement.
To achieve this goal, Ty Givens and CX Collective have put together a comprehensive process that begins with a thorough review of tickets. They then use this information to create acceptable tags that can be used to route tickets to the right person or team. This helps to ensure that tickets are addressed by the right person the first time, reducing wait times and increasing customer satisfaction.
The team also focuses on closing off other lines of communication, such as live chat and limited phone lines, to concentrate all their resources on replying to as many tickets as possible. They also have the current team focus on open tickets for two hours each day, allowing them to make a real impact on reducing backlogs. This helps to improve the efficiency of the team and ensures that tickets are handled in a timely manner.
The results of Ty Givens and CX Collective’s efforts have been impressive. They have managed to reduce ticket counts significantly, resulting in faster response times and improved customer satisfaction. For example, during the period of January 26 to February 2, they reduced ticket counts from 134 to 108, resulting in a response time of 4 hours and 11 minutes, with a customer satisfaction score of 4.5. These results demonstrate the effectiveness of their approach and the impact it can have on a business.
Ty Givens and CX Collective are dedicated to improving customer experience by doing hands-on work while developing a comprehensive strategy. They understand the importance of reducing wait times and increasing customer satisfaction, and they have put together a process that has proven to be effective in achieving these goals. If you’re looking for a team that is dedicated to making a positive impact on your business, look no further than Ty Givens and CX Collective.