Should You Use VoIP Systems For Your Telemedicine Practice?

VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls over the internet. Contrary to what most people know nowadays, VoIP isn’t really that new. Since the late 1990s, telephones have depended on digital lines to transmit phone calls. 

Many businesses are using VoIP especially since most transactions these days are remote. In the field of medicine, VoIP is a highly useful system that uses telecommunications technology to aid in the remote diagnosis and treatment of patients, which is essentially how a telemedicine practice works. 

Most medical consultation services are integrated with some form of telemedicine practice for convenience. However, most of these companies often still rely on traditional phone services. If you’re still unfamiliar with VoIP systems and thinking of taking the leap to have one for your medical practice, here’s an overview of what a VoIP system is.

There are lots of articles online that can guide you on how to set up a VoIP system in your office. But, if you’re not into doing things on your own, there’s a one-stop business phone service Charlotte that offers on-site installation, training, maintenance, remote monitoring, and even emergency services. 

Medical professionals commonly update their phone systems to take advantage of the VoIP technology when their services start expanding, as it offers more savings and flexibility. But with all the hype about VoIP and the advantages that you might have heard about it in the field of medicine, the question remains: are VoIP systems just overrated? Or should you really use one for your telemedicine practice? 

Here are some of the most important pros and cons that might finally convince you whether to have a VoIP system or not:


  1. Cost-Efficient

The most significant benefit of VoIP is it saves your company money. VoIP raises the bar on efficiency to new heights. Because you’ll be receiving phone calls over the Internet, you’ll be able to cut the cost of a phone line and instead combine your Internet and voice communication expenses. However, if you don’t already have one, you’ll need to upgrade to a high-speed Internet connection, which will cost you extra money. But the good news is cutting the cost of your phone line will almost certainly save your company money in the long run.

  1. Rich Features

VoIP offers a wide range of innovative capabilities that go beyond those of a regular phone line, in addition to lower expenses. While listing them all would take many pages, it’s the virtual numbers, call routing, and high-quality calls that stand out the most.

  • Virtual Number

With a virtual number, you can have a local number anywhere on the globe. This makes it easier for your clients to contact you, which will likely result in faster and more efficient communication. 

  • Call Routing

If you’ve ever been concerned about missing an essential phone call, this feature could be the solution. An incoming call, when not answered, can be transferred to the device of your choice using this function.

  • High-Quality Calls

Voice quality should not be an issue if you have a fast and reliable Internet connection. Calls using VoIP on high-speed internet are crisp and clear, with no delays, lags, or call dropouts. You wouldn’t want to lose clients because of choppy calls and video conferences, right?


Everything that has a benefit also has a drawback. VoIP is not an exemption to the rule. The following are some of the disadvantages of having a VoIP service:

  • Dependence On A Reliable Internet Connection

Your internet connection determines the quality of your VoIP service. If your network bandwidth is limited, your service will suffer. To avoid this, make sure to properly estimate your expected call traffic and allot sufficient resources for it. 

  • Latency And Jitter 

Latency and jitter occur when data packets experience delays in transmission or are rebuilt incorrectly. However, it’s also possible that the problem isn’t with your network; large internet backbones may alter data paths to ensure that traffic is delivered consistently and on the shortest way to its destination. These changes happen on their own, with no intervention from you. This problem often occurs when there’s an unstable internet connection, inadequate number of routers, or insufficient cables. However, working with professionals can easily address this potential issue.

  • Security Vulnerabilities

Despite the cost reductions and rich features, VoIP phone systems may pose security risks. Business executives, especially those who are in the field of medicine must be certain that their cloud-based phone system is secure. 

Security is a key concern with VoIP, as it is with other internet technologies, especially in the field of medicine where patients’ information may be vulnerable to data breaches. Phishing, identity and service theft, spamming via internet telephony, malware, denial of service attacks, and call tampering, are just some of the potential threats when it comes to using VoIP systems. To keep your system secure, invest in reliable security software right from the beginning.

Key Takeaway

VoIP, unlike traditional telephone services, is a low-cost method of managing a large number of calls. In today’s Internet-driven culture, companies looking for efficient and cost-effective telecommunications solutions have likely been advised that VoIP telephone systems are the ideal option. Looking at the benefits and downsides listed above, the decision is still yours to make. If your telemedicine services have high call traffic where operations and customer concerns can be addressed more efficiently through phone calls, then VoIP may benefit your business more. 

If you’ll choose to use VoIP telephone systems, you can also learn how to set up a VOIP system in your office to save more. However, if you’re not confident enough when it comes to technical stuff, it’s best to hire professional installation services that will give you peace of mind.


TBN Editor

Time Business News Editor Team