Re-imagine Your Customer Experiences with Knowlarity’s IVR Solution
December 19, 2022/New Delhi/PRNews/ Knowlarity, the premier cloud-based business communication solution provider in India, is empowering businesses to establish brand credibility and improve customer experiences. Cloud telephony solutions like cloud call centers, virtual phone numbers, IVR solutions, toll-free number service, and others help businesses streamline their communication. The best-in-class and smart cloud based solutions from Knowlarity help businesses unify their communication and enable customers to connect and communicate effortlessly across the globe.
Providing excellent customer service is one of the major challenges that businesses have been facing, and they are thus implementing Knowlarity’s IVR Solutions to resolve it. In business, considering the vitality of customer experiences, it is quite evident that being accessible to customers and resolving their issues is essential. Inaccessibility and a lack of a seamless communication channel can negatively impact business growth. IVR services assist businesses in automating customer interactions, allowing customers to access support services 24 hours a day, seven days a week.
Knowlarity’s IVR solution, with multilingual support, a call routing feature, a customizable menu, 24×7 customer support, and much more, is all set to meet the rising customer service expectations. Enabling the tracking, recording, and monitoring of live calls through the IVR system helps to gain real-time analytics based upon the performance and nature of engagement. The time-based call routing feature routes calls to the agent’s personal number beyond the working hours to ensure quick query resolution. Moreover, the organizations can completely customize the call flow via configurable multi-level IVRs with extended sub-menu options.
Easy to setup and activate, the advanced multi-level IVR solution helps businesses manage the inflow and outflow of customer calls efficiently. Integration of IVR numbers in the cloud telephony system makes it easier to handle large call volumes. The IVR systems automatically accept incoming calls and route them to the right agent as per the customer’s input. Identifying, segmenting, and routing incoming calls improves the business communication process, enhancing operational efficiency and corporate productivity.
IVR systems are primarily intended to save time and boost customer satisfaction. The IVR systems are featured with an interactive dashboard, reports and analytics, multichannel communication, CRM integration, 24×7 support, and more. The evolving IVR technology has enabled seamless business interactions, offering a delightful customer experience at an optimal cost and a greater ROI. Most appropriate for marketing and customer retention strategies, Knowlarity’s IVR solutions are ideal for both smaller businesses and large corporations. Knowlarity, as one of the most experienced IVR solution providers, provides businesses with custom IVR systems that are tailored to their specific requirements.
Knowlarity enables automated communication by allowing operators to work online via the cloud. It allows businesses to work on an effective communication network via cloud solutions such as click-to-call, number masking, multi-level IVR systems, toll-free numbers, progressive dialers, and more. Knowlarity has the ability to empower your teams with virtual working solutions to ensure business operations aren’t affected by enabling working from anywhere. For more information, please visit https://www.knowlarity.com