Queue Management Systems Mean Happier Customers and Happier Employees

“Ensuring that employees are happy can affect virtually every aspect of a company,” maintains Andreas Hassellof, founder and CEO of Ombori, a leading purveyor of retail point-of-purchase interactive technology. He cites a 2017 study by MIT that when employees have good experiences with your business, they also develop twice as much, in terms of innovation, and create two times the customer satisfaction that generally unhappy employees generate. In short, making sure that your employees are happy is just good business.

In a retail environment, one of the most common causes of customer dissatisfaction and employee frustration is not knowing whom to serve next at a cash register or an order station. Employees aren’t being their most efficient when this happens and customers don’t feel that their time is being respected. A good queue management system can solve both of these issues.

How a queue management system can help your business

A queue management system is the digital version of “taking a number”. Patrons “sign in” when they arrive with their smartphones and are assigned a code. When their code is called or displayed, it’s their time to approach the order window, pay for their purchases or be seated at a restaurant table. This type of system offers many benefits. Just a few of these include less congestion around the cash register, maitre d’s station or order window; a decrease in employee stress; better overall efficiency and improved customer service and engagement.

About Ombori

Ombori is an innovative technology company that provides a platform for ready-to-use, customizable, modular solutions for interactive in-store screens and mobile devices. In addition to providing queue management systems and apps, the Swedish-based company is the creative force behind such revolutionary in-store technology as a talking mirror that asks shoppers to take a selfie with it and an interactive window display that lets passersby shop without even entering the store. Ombori works with retail partners in the United States, Europe, Asia and the Middle East.

one of the most common causes of customer dissatisfaction and employee frustration is not knowing whom to serve next at a cash register or an order station. Employees aren’t being their most efficient when this happens and customers don’t feel that their time is being respected. A good queue management system can solve both of these issues.

Amdee

Hi, I’m Amdee and I’m a passionate Blogger, Freelancer, Writer, and Digital Marketer. and I love tech and games so much. Sometimes I write about tech stuff here. Techissue , Tillybutton