There was a time when the computer was just another piece of equipment in the office. It was used for word processing, spreadsheet, and emails. A computer operator was required to run these tasks on the computer adding a little automation value to the overall ecosystem of an office or an organization. Taking that computer out of the office would add only a little more workload. Yes, that was the time once that is hard to imagine today. With the evolution of software applications and the internet, the computer started gaining a larger footprint in an organization. The computer started replacing many types of equipment, devices, and jobs in the office space. That was the time when the computer was no more a piece of equipment, it transformed into a complete technology. The technology now we know as information technology is about the practical implementation of computerized solutions in our lives. Now it is hard to find an office where information technology is not being used in one way or another. Information technology is the bloodline of many businesses. Most modern businesses can not survive a day without the use of information technology. A technology so essential and so widespread does need lots of rules, regulations, and frameworks to be implemented in a useful manner. Increased dependency on information technology makes it very critical to ensure standardized procedures for everyday IT operations.
The provision of information technology to a business is not enough, it requires the provision of support services as well to keep things running.
IT services management or ITSM is the delivery of end-to-end IT services to the end-customer by service department/professionals. The services include all the activities and processes involved in the delivery of services to the customer. The core concept of the ITSM is the idea that IT is to be delivered as a service. ITSM has a much bigger scope than IT support services. ITSM includes support as well as all the software/hardware procurement and provision as well.
ITSM processes
The ITSM processes may include but are not limited to the following
- Service Request Management
- Knowledge Management
- IT Asset Management
- Incident Management
- Problem Management
- Change Management
What is ITIL?
ITIL or Information Technology Infrastructure Library is the most known and implemented set of the industry’s best practices to create and improve the ITSM process. The ITIL framework is designed to assist businesses in managing risks, strengthening customer relations, establishing cost-effective practices, and building stable IT environments capable of growth, scalability, and change. An ITIL Practitioner can be termed as an expert in dynamically designing IT service development processes.
History Of ITIL
ITIL was introduced in the late 1980s in Great Britain by a British government agency the Central Computing and Telecommunications Agency (CCTA).
ITIL Version 2 or ITIL v2 was launched in 2000/2001
ITIL v3 was introduced in 2007.
ITIL 4, the present version of ITIL was introduced in 2019.
ITIL Foundation Certification
In 2019, AXELOS launched the ITIL 4 on the 28th of February. ITIL 4 is presently the latest and prevailing version of the certification. It consists of a single exam. The successful completion of the ITIL 4 Exam entitles the candidate to ITIL Foundation certification.
Prerequisite
There is no mandatory prerequisite to take the ITIL Foundation exam.
Format of ITIL Foundation Exam Format
ITIL 4 os multiple choice/multiple answers examination. The total number of questions in ITIL V4 is 40. To pass the exam a candidate is required to score 65%. (26 answers need to be correct out of 40). The total duration of the exam is 1 hour (60 Minutes). It is a closed book exam.
Benefits of ITIL
ITIL is the most widely utilized approach to IT service management in the world, with many successful multinational corporations adopting it. It assists businesses in ensuring that their IT is in sync with their business objectives. It was created using the thoughts and experiences of a large group of IT experts, including the UK government because it is an AXELOS best practice technique.
ITIL is a framework for managing all aspects of IT service delivery, from new service creation and deployment to improving and replacing old services. It ensures that IT adds value to the business and meets the needs of its customers and users. ITIL also corresponds to the ISO/IEC 20000 international service management standard, and its suggestions can be utilized to guarantee that enterprises satisfy the standard’s requirements.
Preparing For The Exam
The ITIL-4-Foundation exam dumps is a special exam that requires a special type of preparation. You need to make a sustainable preparation plan for the preparation of the exam. A regular study schedule with a definite timeframe can be very helpful for steady progress in exam preparation. The course content should be updated and accurate. For the study material relating to the ITIL-4-Foundation exam Dumps collection is a credible source for accurate and updated content. The training material package for the ITIL-4-Foundation exam by Dumpscollection.com includes PDF Guide and Testing Engine. The braindumps by Dumpscollection are professionally compiled by the professionals of the industry. All the training material by Dumpscollection comes with a money-back guarantee. With the comprehensive training package by Dumpscollection, you can get sure success in the ITIL-4-Foundation exam to earn the ITIL Foundation certification.
Success in a certification exam requires dedication and the right training content.
Conclusion
IT Service Management is a critical task for any service provider organization. It helps to organize the service infrastructure and reduce TCO. The modern service industry relies on these practices and the professionals applying these practices. The ITIL Foundation is among the most credible credentials in the ITSM market. ITIL-4-Foundation exam earns you the ITIL Foundation credential. ITIL Foundation is a valuable certification with very good prospects to pursue a professional career in Information Technology Service Management. The global trend of the adoption of quality services has opened the doors of new opportunities for ITIL certification holders. More and more organizations are employing the ITIL framework and require the services of qualified ITIL professionals.
