When it comes to operating the Orbi WiFi system, the Orbi app becomes quite handy. With its Anywhere Access feature, you can access the Orbi from literally, anywhere. All you need is to make sure that you’ve active internet on your Android or iPhone.
Recently our community is flooded with a new issue about the Orbi app not working on iPhones and android. Many users have reported that the Orbi app is crashing after the update. And some have reported that it’s not connecting to the router.
So, whatever the case is, fortunately, you can easily fix it using this guide. All the methods are tested and have given desired results to the user. So, let’s get started!
Why is my Orbi app not working on my phone?
If you ask about the reasons, then there are plenty behind this new issue with the Orbi app. Some users have started facing this trouble after the update or some just all of a sudden. According to developers, it’s clear that there was a technical glitch caused by the device. That prevented the Orbi app to configure properly and as a result, it stopped working.
The new security patches have been dispatched to fix the issue, but user intervention is required.
Steps to troubleshoot the Orbi app not working on iPhone and Android
Follow these steps to fix the Orbi app not working problem:
Step 1: Update the Orbi App
Over the past few months, many Orbi users have reported that the app has suddenly ceased functioning. The trick that has helped them was to update the Orbi app to the latest version.
So, go to the Google Play Store or Apple App Store, and search for the Orbi app from the search bar. If there’s any update available for the app, you’ll get the option to update it. After updating the Orbi app, you should be able to access the Orbi system on your phone.
If the updates aren’t available for the Orbi app, follow the next step.
Step 2: Remove and Reinstall the Orbi app
Removing the app and reinstalling it back on your phone, can also help you fix this issue. All you need to do is tap and hold the Orbi app icon and then tap on Uninstall or Delete option.
Your phone will ask for confirmation, so tap on the Ok or Delete button to proceed with the removal process.
Once the Orbi app is uninstalled, simply install it from the store. The iPhone and Android will automatically pick up and install the latest version of the Orbi app on the system. After installing the Orbi app, try accessing the Orbi dashboard. If this method didn’t work, go with the next tip.
Step 3: Downgrade the Orbi app
Looks like the latest updates for the Orbi app didn’t work out on your phone. Perhaps you should downgrade the app on your iPhone or Android.
Downgrading an app on a phone is simple just go to the app settings and look for the Orbi app. Once discovered, tap on Uninstall Updates to remove the latest updates for the Orbi app.
The Orbi app will go back to its previous working settings and you should be able to use the app. If it didn’t work, continue with the next step.
Step 4: Stop the app from the background
You may have noticed, that whenever a critical update is available for any app it restarts itself. This means it shuts down itself for any background processes so that it can stay idle and work on updates.
The same goes for the Orbi app, during the updates you should stop using it and let it focus on updates.
Also, if the Orbi app has stopped working on your iPhone or Android, then probably the app has crashed. To fix the issue you should force stop it from the background usage first, then relaunch it.
After relaunching the app, if it didn’t work as it should, then try the next tip.
Step 5: Clear the app data and cache
Another way to fix the Orbi app if it’s crashed or it’s not working is by clearing the app data and cache memory. Remember, doing this will remove your previous sessions and current session history.
After clearing the cache and app data, relaunch the app. It’ll ask you to log into it using Orbi and Netgear credentials. If this didn’t work, follow the next step.
Step 6: Reboot your phone
An old trick that works for almost any technical gadget, is to restart or reboot the device. All the above-listed steps are to troubleshoot the problem if it’s caused by the Orbi app itself. But if the problem isn’t originated from the app, then it must be your phone.
So, you should restart your phone and let it boot up completely. Once you’ve your home screen with all the icons, open the Orbi app and see if it’s working or not.
Step 7: Update the operating system of your phone
New Orbi app updates are compatible with the latest operating system of iPhone and Android. If your phone isn’t up to date, then the Orbi app won’t get configured properly and cease functioning.
So, it’s important to ensure that your phone is running on the latest operating system. If the operating system is not up to date, you should take the time and update it. After the updates are done, the Orbi app will start working properly.
If updating the phone’s system didn’t help, then you should check if you access the Orbi manually.
Step 8: Try to access Orbi using the web interface
Okay, so, the Orbi app isn’t working as it’s supposed to be to access the Orbi dashboard. Then you should try accessing the Orbi system using a web browser on your phone.
So go to orbilogin.net using a web browser and see if it’s not giving you any connectivity error. If it does, then the problem lies with the connection between your phone and the Orbi router. If it doesn’t then the Orbi system is running fine and the connection is great.
The only problem lies with the Orbi app and you should go to step 1 and follow the steps again.
Wrap up
Congratulations! you’ve successfully fixed the issue with the Orbi app on your phone. If you require expert help, feel free to visit our community page online.
