Till today, businesses find it challenging to have seamless digital communication. Regardless of what industry you work in, it’s paramount to strengthen internal and external communication. After all, communication resolves many issues. Customer queries and complaints must be given priority which leads to higher customer satisfaction. Businesses are investing in omnichannel platforms to meet error-free communication. Shopify is considered the best omnichannel software. But how to know if it’s a true statement ? You need to go through the short read to learn about the truth.
|What is an Omnichannel Platform? The platform has an up-to-date user interface that connects businesses with customers. The platform is automated, configured and possesses many other AI features to improve the interaction with customers. The platform is part of the new technology that offers higher engagement with customers that is beneficial to the businesses in the long run.|
Truth About Shopify
Shopify is a popular eCommerce store that has gained its share in the online marketplace. The aim of Shopify is to help small to medium-sized businesses to drive sales and goodwill. The platform is well planned and structured so that it promotes the user experience; that’s why millions of businesses use this platform.
The primary objective of the store is to allow enterprises to have a web presence. The easy website design and in-built SEO features boost the eCommerce businesses to drive conversions.
However, the task isn’t over her. Every merchant wants to stand out from the competitors by giving a smooth customer experience. Therefore, Shopify Plus was finally able to introduce omnichannel customer support for effective communication.
Shopify Encouraged Virtual Shopping
The best part of visiting the brick-and-mortar store is to connect with knowledgeable sales associates. Many apparel stores and stores related to furniture & appliances have the best use of the virtual shopping feature.
Customers enjoy virtual shopping as they avail of the perks of in-store shopping. Shopify allows your brands to connect with shoppers and respond to real-time questions. The customers gain knowledge and get recommendations from the professionals.
Over 40 percent of the customers said that they find live chat beneficial as it helps them to make the right buying decision. In 2022, many brands are implementing this feature to gain new customers and satisfy the existing ones.
Through virtual shopping, associates are able to build strong relationships with their customers. Moreover, they can make changes in their service and products as per the customers’ suggestions. For instance, most customers are talking about one specific type of concern; then, you can make plans for improvement.
Shopify is a trustworthy platform to run your online business. Millions of ventures are dependent on this platform to drive sales. You have the opportunity to uplift the graph of your productivity by making the best use of its chatting feature with customers. Customers include the chat option in its online shopping experience. Make sure to pay attention to its live chat option for relishing real-time communication with customers. Now you have a better idea why eCommerce startups and existing businesses opt for Shopify omnichannel software.