Luttrellstown Castle Resort, one of Ireland’s most exclusive private hire estates, has completed a full overhaul of its point-of-sale infrastructure, deploying CBE‘s PixelPoint EPoS system across its 567-acre estate just outside Dublin.
The resort, which hosts weddings, corporate events, golf outings and private dining across a 15th-century castle and a modern alpine-style clubhouse, had been running the same EPoS setup for over a decade. The ageing system was increasingly struggling to meet the demands of a high-volume food and beverage operation — particularly during large events where bar tabs can run into five figures.
The new deployment covers eight POS terminals spread across bars, restaurants, function spaces and a Pro Golf Shop, giving the resort a single unified system across all outlets.
Integration was the defining challenge
The technical complexity of the project centred on integration. Luttrellstown operates Guestline as its Property Management System and My Club Account as its golf booking and membership platform. Any new POS solution had to connect seamlessly with both.
CBE PixelPoint already had an established integration with Guestline, enabling accurate data flow between front desk operations and food and beverage. The more significant hurdle was My Club Account — a platform with its development team based in South Africa. CBE worked directly with that team to build the interface, making Luttrellstown the first site in Ireland to connect PixelPoint with My Club Account.
Resort Manager Jibin Thomas described the integration as the deciding factor in the procurement process, noting that without it, the switch would not have gone ahead.
Operational improvements
Since go-live, the resort has reported notable improvements in kitchen communication reliability, with orders now transmitting without the delays and timeouts that characterised the previous system. Large tab management — a particular pressure point during busy event periods — has also stabilised.
Back-office functionality has also been enhanced. Price updates can now be pushed simultaneously to all terminals across the estate, and different configurations can be applied to bar and restaurant environments depending on operational requirements. The Pro Golf Shop uses the same platform for retail transactions, consolidating the estate onto a single technology stack.
Phased rollout approach
The implementation was staged deliberately. The resort focused initially on migrating away from the legacy system before introducing more advanced features, giving staff time to adjust to the new environment. Looking ahead, the resort is evaluating additional capabilities including QSR and tablet-based ordering for its dining outlets.
Broader context
The deployment reflects a wider trend in hospitality technology, where resorts and multi-outlet venues are increasingly prioritising deep system integration over standalone functionality. The ability to connect POS data with property management, membership and booking platforms in real time is becoming a baseline expectation rather than a differentiator — particularly for venues operating at the premium end of the market.