How to Start a Virtual Call Center: A Step-By-Step Guide

Are you looking to start your own virtual call center, but aren’t quite sure where to begin?

Opening your own virtual call center can be very lucrative. However, in order to be successful, you need to know what you’re doing before you get started.

Check out this step by step guide to discover how to start a virtual call center.

1. Create a Business Plan

Creating a business plan is the first important step in starting a virtual call center.

Creating a business plan is very important, as it will help you track your goals and finances, reel in investors, and keep things organized.

Your business plan should include estimated startup costs as well as how you plan to fund your business. Keep in mind that when laying out costs, you need to consider everything from staffing to taxes to insurance. You should also lay out how you plan to make a profit.

In addition to finances, your business plan should also include your marketing strategies and operational strategies. The more detailed you can make your business plan, the better, as this document is the blueprint for running your call center.

2. Choose a Location

It’s also very important to consider where you want your call center to be located. In general, you have three options for your call center location:

Home Office

Running your call center from home is great if you want to keep your business small. All you need is a quiet room where you won’t be disturbed.

You can still add more employees to your team by asking them to work from their homes.


If you want to expand your team and answer more calls, then it’s a good idea to rent out office space.

Additionally, an office space allows your employees to collaborate effectively. Just keep in mind rental costs when figuring out your startup budget.

Co-Working Space

A co-working space is another option for running your virtual call center business. This is a good option if you find that renting or leasing an office is too expensive.

3. Choose the Right Software

After you have the location figured out, it’s time to choose a virtual call center software.

When choosing a software, think about what type of client you’ll be catering to. The software you choose for working with healthcare professionals will likely be different than the software you choose for SIP trunking for contact centers.

Spend some time reviewing the different software options available so you can find the right one for your business.

4. Hire Employees

Once you have the software squared away, it’s time to hire your team.

Remember, your business is only as strong as your weakest employee, so it’s important to spend a lot of time screening and interviewing candidates. Once you have your team assembled, make sure you provide thorough training so everyone is on the same page about how to answer and handle calls.

Now You Know How to Start a Virtual Call Center

Following these steps on how to start a virtual call center, it’s time to launch your business. Before you know it, you’ll have a successful virtual call center up and running.

Be sure to check back in with our blog for more tips and tricks on launching and running a successful business!