How to Manage the Experience of End Users Effectively?

Due to digitalization, organizations are now facing significant pressure in managing their network resources, computers, and other applications. While the organizations are trying to gratify more and more diverse audiences, at the same time, the computing systems are getting more complex. On the other hand, the need for providing an outstanding user experience has raised with the shift to remote workplaces and work from home. Therefore, the IT team has got a new responsibility to track numerous devices of different locations and workspaces. Hence, for conducting effective end-user experience management, organizations are now relying on digital experience monitoring. This monitoring is effective to minimize the management costs and for the adaptation of an organization to new changes.

Steps to Conduct the Digital Experience Monitoring:

You need to follow some steps for effective monitoring of digital experience. First, you have to observe the workspaces carefully to find out any issue. After conducting the tests on the workspaces, your job is to analyze the data of your tests. Finally, based on the data analysis, you have to optimize or adjust the workspaces.

Workspaces:

There are several components in any workspace, such as VMware, Citrix Cloud, Microsoft WVD, IGEL OS, etc. Verification of these systems is essential to find out the issues and offer an effective experience to the end-users.

Observation:

The initial step for monitoring the digital experience is to observe the issues in the systems by conducting some tests. The most important testing methods for the workspaces are- i) Real-Time Monitoring, ii) Proactive Testing, and iii) Historical Data Testing.

Analysis of Data:

For analyzing the data of the tests and detecting any issue, you can use some important data analytics, such as i) ML-driven Recommendations, ii)Community benchmarks, iii) Reporting, and iv) Alerts & Notifications.

Optimization:

In order to adjust the systems and eliminate the issues, you have to rely on the components, such as i) Community Scripts Library, ii)Root-cause Analysis, and iii) Guided & Automatic Remediation.

Things to Keep in Mind While Monitoring the Digital Experience:

An enormous number of processes are running with thousands of machines in IT infrastructure of an enterprise. Therefore, for ensuring the productivity of the users, you need to keep some important things in your mind.

1. Observation of Everything:

A real-time end-to-end view of the complete EUC environment is important to understand the overall health status. The observation of the metrics of the health status to recognize different aspects of the IT infrastructure and understand the link between several components.

2. Make Your Systems Ready:

You can make sure that your systems are ready for the crucial times with the help of proactive availability testing. Therefore, you can make the end-users happy by ensuring the availability of the systems in their needs.

3. Handle the Complexity of the Infrastructure:

You should offer effective tools to the IT team for monitoring the complex systems. Your aim is to offer an excellent experience to the end-users and help-desk teams.

Above all, for ensuring the effective monitoring of the digital experience, you have to maintain the entire system with uncomplicatedness.