How to Create Effective Issue Tracking Document
There is nothing that you can call a perfect product. Whether it is an equipment or a software application, customers happen to find issues at a certain point or the other. If these issues are identified earlier, they are a blessing as they allow QA teams to push forward and do not get settled with the software itself. Product owners keep making changes to the app in order to improve it and make it stand out from the competitors. However, fixing an issue is not that easy. It requires team support and customer feedback to be vigilant to understand their issues and provide a solution. This process becomes much easier when teams use issue tracking tools.
What is an Issue Tracker Document?
An issue tracker document is a resource that allows a team to document, share and track issues with any product or service. It allows the customer support team to collaborate with the development team and keep everyone on the same page. Issues can be any flaw in the design, or performance lag and can occur at any stage of the product development life cycle. However, trackers are used by developers to track bugs and deliver the best quality products.
Documenting issues in an issue tracking tool will streamline the issue management process and allow teams to get rid of complexities. It also helps if the same issues appear again to see what steps were taken to resolve the issues earlier. Once the issue is resolved the message needs to be conveyed to the concerned department to make the necessary updates in messaging.
Contents of an Issue Tracking Document
Title: Make sure you add an appropriate title to the issue tracker.
Message: Leave a message to your team about what types of content you should add or any details you want them to know.
Add an Issue Submission Form: Add a form to the issue tracking tool using which anyone can submit an issue they have faced. You can also embed a Google Form, Typeform, etc.
Add Results: Make sure you mention the results of the issues so that everyone can see and understand the progress.
Next steps: Then you need to include the next steps. You can also add your observations, comments, or recommendations to avoid future problems.
All these elements should be a part of any issue tracker document.
An issue tracking tool can be a complete software solution or work as a simple documentation tool. An issue tracker is a system that records issues faced by customers or users’ experience with a product or service. It allows managers, and QA engineers to track those issues and work on resolving them effectively. It is also known as a bug tracker in the software development process, where it is most common to use a software app or documentation to analyze and resolve issues. Users often raise issues via tickets that are assigned to QA engineers on a priority level based on the complexity of the issue.