How should you choose a managed service provider?

Companies increasingly rely on Managed Services Providers to help them achieve mission-critical objectives ( MSSPs). Some organizations can use MSPs to fill talent gaps, streamline operations, and accelerate processes. Some people would instead outsource managed IT services than run an in-house department. Many businesses are hesitant to invest in costly technology to maintain their competitive edge, even though managed cloud infrastructure is a less expensive option.

There are more than 1300 managed service providers (MSPs) in Australia and New Zealand. There are thousands of IT MSPs around the world. Finding the right MSP for your business can take time because of the high level of competition.

By 2027, the global market for managed IT services expects to reach US$410.2 million due to its many benefits.

What exactly are MSPs? What sets them apart from other tech firms? Who is the best provider? What specific benefits can managing IT services provide your company?

What precisely are Managed IT Services?

Managed IT services are a group of information technologies (hardware and software, teams, systems, support services, and guarantees) that are outsourced and provided by a third party (MSP). These services can provide customers with managed IT services for a set period. This could be anything from a year to three or five years. Clients can hire MSPs to plan, build, and manage their entire IT infrastructure or parts of it. The MSP handles all capital expenditures, risks, and difficulties associated with IT system management.

What exactly is a Managed Service Provider, and what does it imply?

MSPs oversee technical solutions for companies that want to cut costs, improve service quality, speed up processes, scale operations, or focus on their core business.

MSPs can own large data centres, manage complex IT infrastructures, and hire technical and domain experts to meet their service obligations. MSPs provide technical support and monitoring to clients who rely on their servers, networks, or software systems around the clock.

Managed IT services types

Services for IT Security

IT Networks and Infrastructure: Design, Monitoring, and Optimization

Backups of data, disaster recovery, and data storage

Business Communications, Mobility, and Conferencing

Print Management Services

Support services and help desks

Managed cloud services and hybrid cloud solutions

Automation of business processes and development of applications

Analytics, Strategic Planning, and Digital Transformation


What are some examples of Managed IT Services Contracts?

The Service Level Agreement (Service Level Agreement) is an essential component of the MSP contract. It describes the MSP’s services and resources, as well as the obligations, expected performance, and remediation policies.

What strictly are Fully Managed IT Services?

MSPs offer fully managed IT services, such as planning, implementing, monitoring, optimizing, scaling, and supporting your IT infrastructure. Typically, this involves contracting a competent MSP to build and maintain IT infrastructure (such as connectivity, bandwidth, network infrastructure, security, communications, mobility, disaster recovery, and help desk support). Managed IT services allow clients to focus on their core business without being concerned about technology.

Why are Managed IT Services so important?

Businesses and organizations would have to manage their IT infrastructure without managed IT services. Going it alone would require significant capital expenditures and the expensive maintenance of an IT department. A company would have to accept the risks associated with maintaining its IT network. Lastly, streamlining an IT infrastructure may prohibit a company from focusing on its core business, negatively affecting its ability to thrive.


MSPs: what should you look for?

Four points to consider:

  1. Choose MSPs that have proven credentials, such as industry certifications or third-party accreditations. They also need to have a track record for excellence. This can be inferred by relevant awards, a strong portfolio of customers easily identifiable, and outstanding ratings in customer satisfaction benchmarks like the Net Promoter Score (NPS).
  2. Managed service providers that specialize in helping companies similar in size, market and business line to yours are preferred.
  3. It would be best if you also considered MSPs that have a strong local presence in case you require onsite tech support.
  4. Consider MSPs that are known for their commitment, adaptability and accessibility. They will also be able to provide data protection, quick response, data security, reasonable pricing, strategic insight, and a high level of customer service.

Although managed IT services can improve the performance of many areas of your business, the wrong MSP could have the exact opposite effect. Nobody wants to be forced to learn from costly and frustrating failures. Before you decide on a candidate for a long-term relationship, it is essential to be clear about your business goals and the criteria for shortlisting potential MSPs.


Why are Managed IT Services vital?

Managed IT services allow companies and organizations to manage their own IT infrastructure. Going it alone would necessitate significant capital expenditures and costly maintenance of an IT department. Businesses would have to accept the risks of maintaining their own IT networks. Finally, optimizing an IT infrastructure can make it difficult for a company to focus on its core business, reducing its competitive edge.

How should you choose an MSP?

Here are four examples:

Select MSPs with established credentials, such as industry certifications or third-party accreditation. They must also have a track record of success. This can be seen from the fact that the company has won relevant awards, has a strong portfolio of customers who are easy to identify, and has excellent scores on customer satisfaction benchmarks like the Net Promoter Score (NPS).

Managed service providers that help businesses of the same size, in the same market, and in the same line of business are best.

It would help if you also thought about MSPs with a strong local presence in case you need onsite tech support.

Consider MSPs known for their dedication, adaptability, and accessibility. They will also be able to protect data, respond quickly, keep data safe, offer competitive prices, give strategic advice, and give excellent customer service.

Even though managed IT, services can make many parts of your business run better, picking the wrong MSP can make things worse. Nobody wants to be forced to learn from costly and inconvenient mistakes. Before choosing a candidate for a long-term relationship, it’s essential to know your business goals and how you’ll choose between candidates.

Final Recommendations

Managed services are now as crucial to most businesses as regular utilities. The IT teams not only do the hard work needed for companies to run smoothly, but they also act as a gateway to business excellence, innovation, and success in your organization. A standard part of corporate success stories is how an MSP helped make a breakthrough.

A consistent and reliable MSP can help you reach your goals of having a more productive team, better technology, faster processes, and more money.

This simple checklist will assist you in determining whether an MSP is a fitting partner for you.

Determine your top business objectives.

Examine your current systems.

Make a preliminary assessment of your technology requirements.

Make a budget for improving your IT infrastructure.

Create a list of MSPs.

Create an implementation plan with your preferred MSP.

Don’t hesitate to contact us if you want a detailed contract and service level agreement.

Always hold the MSP accountable for excellent service delivery.

Conduct a strategic review five months after the contract begins.