Introduction
There is no doubt that the future of the hospitality industry is contactless checkin. We have seen how it has worked for many and now it’s time for hotels to take advantage of this technology. Contactless hotel checkin allows guests to bypass long queues at reception with just one touch on their phone or tablet devices. This makes your guests feel more comfortable while they’re waiting for their room key or boarding pass – especially if they have kids in tow!
What is contactless hotel check-in?
Contactless check-in hotel is a new way for guests to check in into the hotel, where you are not asked to wait in long queues or share your details at the reception. All the guest needs to do is check in before their arrival at the hotel and they are handed over their room keys and they can directly go to the hotel.
The benefits of contactless hotel check-in
Contactless hotel check-in offers a number of benefits to both guests and hotels, below are listed a few benefits that will give you and idea about how can it improve your hotel’s daily operations.
Contactless check-in helps hotels cut long queues at reception
Contactless check-in helps hotels to reduce the clutter happening at the front desk. It helps in creating a smooth process for both hotel staff and the guest.
Contactless check-in is convenient for guests.
Contactless check-in is convenient for guests in a lot of ways:
- Guests can check in without waiting in line. Guests can simply walk up to the counter, place their credit card on the contactless reader and get checked in immediately. They don’t have to wait in line at all! This means that they’ll have more time to enjoy the hotel or explore its amenities before they head out of town.
- Guests don’t have to carry around a card anymore because they’re already enrolled with their loyalty program when they arrive at the hotel (or even before). By eliminating having multiple cards with them, it eliminates any need for guests who might want one more than another kind of payment option like cash or debit/credit cards as well!
Contactless check-in allows the front desk to focus on other important things
- When the guest has done the pre-online check-in it gives an opportunity to the front desk to have more personalized conversation with them rather than talking about the same old things about the check-in.
- The front desk gets an opportunity to upsell their ancillary services, by informing the client about what extra amenities are been offered by the hotel
- The front desk can ask guests questions and know their expectations so that they are able to work on offering a better guest experience and know if they can personalize any specific services for their guests.
Contactless check-in allows the front desk to focus on other guests. Contactless check-in allows the front desk to focus on other staff members. Contactless check-in allows the front desk to focus on other guests.
It’s more personal, giving you more time to engage with guests
You can talk to them, ask questions and offer advice. You can help guests with their bags and luggage, or even food and drink!
- It allows the hotel staff to offer more personalized interaction to the guests
- It allows the front desk to make the guest feel comfortable
- It allows the front desk to talk about the different offering of the hotel that cand make the stay of the guest more delightful
How to implement a contactless checkin service
Contactless check-in is a new technology that can help hotels and other hospitality properties offer their guests a better experience. There are different ways in which a hotel can implement contactless check-in like:
- You can signup for a contactless check-in app
- You can integrate a contactless check-in software with your PMS
- You can get individual software for contactless check-in
Contactless check-in is the future of the hospitality industry
Contactless check-in is the future of the hospitality industry. It’s more convenient for guests, helps hotels cut long queues at reception, and gives you more time to engage with guests.
Contactless check-in allows you to complete your stay without having to wait in line at the front desk. Guests can simply walk past the waiting area, scan their card on your app or kiosk and continue on their way without having to stop again before reaching their room.
It brings together all aspects of guest service under one roof: check-in, payment processing, loyalty programs management, etc; allowing you to focus on delivering exceptional customer experience rather than being bogged down by multiple tasks that require manual entry into systems that may not be updated regularly owing to lack of resources (staff).
Contactless check-in is good for both guests and hotels.
Contactless check-in means that you can simply walk up to the front desk, swipe your card and get checked into your hotel without having to wait in line or fill out any paperwork. It also means that you’re not going to have to carry around a bunch of cards or cash with you while traveling—the whole process is done with just one card and it’s much faster than traditional methods of checking into hotels. Guests love this convenience; it saves them from having to worry about having enough money on hand at all times, especially since there are no deposit fees associated with using contactless technology (unlike older forms of payment).
The hospitality industry benefits greatly from this new technology as well because it makes life easier for both front-line staff members like concierges/bellhops and behind-the-scenes workers like housekeeping staff who often deal directly with customers every day during their shifts.”
Conclusion
As we’ve seen over the last couple of years, contactless check-ins are becoming more popular in the hospitality industry. They provide guests with an easy way to check in and out, but also allow hotels to focus on other important tasks like welcome and greeting. Contactless check-in is also great for staff because it allows them to do other things while waiting for guests
