In a detailed conversation with one of the industry experts – Ashwani Kumar, VP, Technology at Coforge, we highlight important aspects of BPM using various facets of AI to optimize the operations in any business.
Business Process Management (BPM) is yet another modern solution for digital businesses to monitor and optimize their operations across various workflows in the company. Operations and resource optimization are as important in the digital realm, as they are in the physical world. Theoretically, the phases remain, more or less, the same, for instance, analyzing the current workflow, monitoring all aspects, modeling new solutions for optimizing the processes, and doing it repeatedly.
These processes are analogous to the techniques in the digital environments too. However, there is the added benefit of AI-powered phenomena like Machine Learning, Data Analysis, Automation among others. These contemporary systems are capable of reducing human intervention in traditional operations with the assurance of reduced errors and enhanced productivity, efficiency, and accuracy. Ashwani Kumar highlights these exact features of incorporating AI into the BPM cycle to reap the benefits that these technologies offer. He has been actively associated with the widespread applications of AI in various digital businesses for several years now. The specific applications of AI in BPM include the following.
System enhancements
The aim of using AI in various digital processes is to substitute human interference and take over repetitive tasks. The human potential could be utilized in other more productive and competent activities that could not be completed without human involvement. All the other tasks could be done using Automation. Appropriate and customized programs could be written for automation software to follow that might include trivial jobs like fetching data, updating record books, searching for data from the database, etc.
As a matter of fact, automated operations are much more reliable in such scenarios because humans get bored of performing repetitive tasks every day and could commit errors out of complacency. But automated processes are designed to follow instructions without ever getting tired.
Machine Learning
If there are basic tasks that even require a certain level of intelligence, starting with Machine Learning could be of great relevance. The machines are capable of using AI to learn from their mistakes and perform tasks accordingly. Even a small introduction of this aspect in a business could bring in a ton of convenience for humans. With time, machine learning will evolve on its own as it processes tons of data and performs new tasks automatically.
Updating Database and Documentation
Industries like insurance, police department, government records, the health sector, etc rely heavily on the huge database to check any kind of previous records. All these sectors have the necessity to refer to previous records of personal information to make decisions in the present. Keeping a record of ever-increasing personal data could be time-consuming, prone to errors and there is always the possibility of the data being lost in some unforeseen event. But using AI, Automation, and Machine Learning, data could be stored easily in clouds, digitally and revived at any time in a matter of seconds. Therefore, storing tons of data for the business manually is becoming a thing of the past.
Managing Human Interaction
These modern processes have developed the capability of interacting with humans using the technique known as Natural Language Processing (NLP). Using this form of AI, machines and operating systems are equipped with the ability to make sense of human languages and interact with humans. This saves a ton of time and effort by humans to learn languages to write programs in. Such a modernized technique saves a ton of time with which the business operations could be optimized.
In inference, it must be alluded that BPM is not a one-time process but a regular approach to keep optimizing various aspects of businesses. From time to time, the workflows need to be assessed, analyzed, monitored, checked for alternative scenarios, and improved. Business Process Management will ensure that the digital foundation of your business remains optimized at all times.
