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5 Common Salesforce Outsourcing Myths, Debunked

Have you ever considered outsourcing your Salesforce needs to a third-party service provider?

Are you concerned with the associated risks, development costs, and quality of outsourced Salesforce services?

And you still doubting that outsourcing Salesforce is only for large enterprises or complex projects?

Don’t worry; it’s the same with many businesses. According to a survey by DesignRush, 65% of businesses are reluctant to outsource their Salesforce needs due to various myths and misconceptions.

Putting into simpler terms, Salesforce outsourcing is one of the ways to meet all the Salesforce-related requirements of businesses by hiring a third-party Salesforce service provider.

Many businesses are skeptical about Salesforce outsourcing, primarily due to the misconceptions surrounding its benefits and risks.

In this blog, we will address common misconceptions that often arise when contemplating whether to outsource Salesforce operations and provide a clear picture of why Salesforce outsourcing is a good choice for you.

Without any delay, let’s start with the first one:

Misconception 1: Salesforce outsourcing is expensive

One of the most common myths about salesforce outsourcing is that it is too costly and not worth the investment. However, this is not true. Salesforce outsourcing can save you money in the long run by reducing operational costs, increasing efficiency, and improving your return on investment (ROI).

According to research, Salesforce outsourcing helps organizations:

  • Reduce costs by eliminating the need to hire, train, and retain in-house staff or contractors.
  • Save employees time by delegating regular boring tasks and giving them opportunities to take up more strategic work.
  • Speed up time to market by leveraging external expertise and best practices.
  • Take advantage of external expertise by accessing a pool of certified and experienced professionals who can handle complex projects and challenges.

Misconception 2: Salesforce outsourcing means losing control over your data

Second misconception we hear is that outsourcing Salesforce development will lose control over your data and security. This is also not true. Salesforce outsourcing does not mean giving up data ownership or compromising security. It can enhance your data quality and security by ensuring it is properly managed, updated, and backed up.

When you outsource your Salesforce needs, you realize the need to hire Salesforce developers, admins, and other professionals to manage your account including data entry, management, reporting, and training. They will create reports from your data and train your employees to use the platform effectively. Although, your data will only be accessed with your permission and authorization, giving you full control over your data and security settings.

Moreover, salesforce outsourcing can improve your data quality and security by:

  • Reducing human errors and data duplication
  • Complying with data protection laws and regulations
  • Following best practices for data security and governance
  • Data audits and backups regularly.

Misconception 3: Salesforce outsourcing is only for large enterprises

Another common myth about Salesforce outsourcing is that it is only suitable for large enterprises with big budgets and complex needs. Well, definitely no. Salesforce outsourcing is a boon to all sizes and types of businesses looking for customized solutions specific to Salesforce.

Salesforce outsourcing can help businesses by:

  • Providing them with access to advanced features and functionalities that they may not be able to afford or implement on their own
  • Scaling the size of services according to their change in needs and demands
  • Offering them flexible pricing models that fit their budget and expectations
  • Giving them a competitive benefit by keeping them ahead in the market. This helps businesses in delivering better customer service and satisfaction.

Misconception 4: Salesforce outsourcing requires a lot of time and effort

One misconception about Salesforce outsourcing is that business owners or managers require much time and effort. Who says? Salesforce outsourcing can save time and effort by simplifying your workflow and streamlining your processes.

Outsourcing Salesforce needs allows you to concentrate on your prime business activities. You can rely on professionals to handle everything from recruitment, training, management, and supervision of your salesforce team to technical support, maintenance, and upgrades.

Salesforce outsourcing can save you time and effort by:

  • Providing you with a dedicated account manager who will communicate with you regularly and keep you updated on the progress of your project.
  • Deploying a team of Salesforce experts to manage your entire Salesforce development project.
  • Timely delivery of projects both in terms of quality and budget.
  • Offering you ongoing support and maintenance services.

Misconception 5: Salesforce outsourcing is a one-size-fits-all solution

Another common myth about salesforce outsourcing is that it is a one-size-fits-all solution that does not cater to each business’s unique needs and preferences. This is, again, a misconception. Salesforce outsourcing is a versatile and adaptable solution that can be shaped according to each business’s unique needs and preferences.

Salesforce outsourcing can offer you various services, such as:

  • Salesforce Implementation
  • Salesforce Customization
  • Salesforce Integration
  • Salesforce Development
  • Salesforce Consulting
  • Salesforce Training
  • Salesforce Support

You can select the services that match your business needs and goals. You can also modify the service’s scale, length, and frequency as per your comfort and satisfaction.

How to choose the right Salesforce outsourcing partner?

Now that we have cleared some common misconceptions about Salesforce outsourcing, you may wonder how to choose the right outsourcing partner for your business. Here are some tips to facilitate your decision:

A well-done research

Before hiring an outsourcing partner:

  • Research their background, reputation, portfolio, and reviews.
  • Look for client reviews, testimonials and, if possible, try to find some references from their previous or existing clients.
  • Check their credentials and certifications.
  • Compare their prices and services with other providers.

Identify your business requirements & areas of improvements

Before you start your project, define your scope and requirements clearly. Specify what services you need, what goals you want to achieve, what budget and timeline you have, and what quality and performance standards you expect. Communicate all these details to your outsourced Development partner and ensure you are both on the same page.

Complete the agreement and other formalities

It is important to establish a contract and agreement with your outsourcing partner that covers all the essential aspects of your project, such as scope, deliverables, milestones, payment terms, communication channels, feedback mechanisms, data security, confidentiality, etc. Review the contract carefully and ensure you and the service provider agree with the terms and conditions.

Monitor your project

During your project, monitor and manage your project closely. Track the progress and status of your project through regular reports, feedback sessions, and communication channels. Share your feedback or recommendations for improvement with your outsourcing partner. Address any issues that may arise quickly and courteously.

Conclusion

Outsourcing Salesforce services can be a strategic move for businesses to save time and money, enhance data quality and security, access advanced features, and scale services as needed.

However, looking for the right Salesforce outsourcing partner is important to conduct thorough research. Their reputation, experience, portfolio, certifications, pricing, and communication skills are factors to consider. Asking important questions about data privacy, performance measurement, feedback handling, support, and emergency management is essential.

By diligently choosing the right Salesforce Development Partner, businesses can reap the benefits of Salesforce outsourcing while dispelling common misconceptions.

Syed Qasim

Syed Qasim ( CEO IQ Newswire ) Is a highly experienced SEO expert with over three years of experience. He is working as a contributor on many reputable blog sites, including MoralStory.org, NyBreaking.com, Stephilareine.com, Theinscribermag.com