You should give your personnel phone access as your organization grows from a startup to a thriving enterprise with employees. To accomplish this, you will need to learn about Private Branch Exchange (PBX) systems.
We outline all the fundamentals of contemporary PBX solutions in this guide. Even if you have never operated a PBX before, you can skip to the sections that concern you.
What is a PBX?
The acronym IP PBX refers to a private branch exchange. The internal network of phones that connects collectively, rather than individually, to telephone trunks is known as a private branch exchange.
Many companies are switching to fully hosted PBX solutions, but there is also a method to integrate cloud functionality into your current PBX infrastructure. A hybrid PBX or hybrid-hosted PBX is what this is. A hybrid PBX can offer the best of both worlds.
PBX System Benefits for Businesses
Businesses that want to set up their phone system specifically are uncommon. There must be a benefit for them to migrate their phone service to the cloud.
Companies large and small enjoy the impressive capabilities of a PBX. Here are the top reasons why businesses use a PBX:
1: Manage and finish calls according to a predetermined schedule. In the PBX network tree, you can establish your own rules and select the “branching out” orientation. To reduce costs, operators might forbid or allow international dialing as needed.
2: Easily switch calls between users and departments. Make and keep connections without missing calls. A warm or cold transfer can be used to transfer calls successfully. You can reliably transfer calls either way.
3: Include your company’s preferred music in personalized recorded greetings. This function is an excellent way to inform clients of a purchase or service issue.
4: Run a call center to assist you in overseeing a sales staff or customer support division. A PBX can, despite being expensive, keep incoming and outgoing calls in a queue due to technical constraints. More callers can be handled and routed to the right persons or teams using a cloud-based PBX.
5: Connect various office sites to the same phone system so staff members can communicate. To manage this call routing, you would use a PBX rather than overseeing many phone systems.
What is a PBX system used for?
When speaking with clients, coworkers, and business partners, a PBX system gives your company a professional voice. If you’ve contacted a business and had your call redirected, listened to a personalized greeting, or waited on hold, you’ve used one. PBX systems provide phone menus and call transferring choices.
The market for PBX systems is expanding as organizations migrate more quickly from their conventional PBX to a cloud-based PBX. A virtual PBX, also known as a cloud PBX or cloud-hosted PBX, is used by modern enterprises in place of a traditional PBX, which connects to a dedicated phone network via landlines and local hardware.
Various industry reports project continuous growth for this type of hosted PBX because enterprises increasingly want to:
1. Convert to OPEX and lower the total cost of ownership by moving from CAPEX (TCO).
2. As they work toward digital transformation, invest in cloud-based solutions.
3. Develop more effective ways to assist and maintain the connectivity and productivity of a remote or global workforce.
What are the Different Types of PBX Systems?
There are now four types of PBX phone systems that are the most used. These variations include on-site IP PBX systems, hosted PBX, classic PBX, and cloud-based PBX.
It’s crucial to remember that hybrid PBX is a different type of system now gaining popularity. Hybrid PBX system working arrangements are becoming more prevalent. It makes it reasonable that PBX technology would advance to satisfy these new, important working requirements.
Let’s take a closer look at these different types of PBX systems:
1: Traditional PBX
Traditional PBX can make extensions and transfers easier in terms of functionalities. Standard PBX users can also use features like voicemail, mute, redial, and speed dial.
Traditional PBX systems can link callers across several phone lines using conventional landlines, such as a copper wire. As a result, the PBX is kept close to where the company is based.
2: Hosted PBX
A hosted hybrid PBX indicates that there isn’t a real machine in the place of business. As a result, under this arrangement, a third party will be in charge of hosting the PBX system and maintaining and updating the servers.
The fact that suppliers will constantly keep software up to date is the system’s key advantage. As a result, the company will have access to the newest features as they become available. Thus, this is a very adaptable solution.
3: Cloud-based PBX
One of the most advanced IP PBX phone system on the market is frequently regarded as cloud-based PBX. When talking about cloud PBX, it’s crucial to remember that this system includes all the characteristics of conventional PBX, but everything happens in the cloud.
With a cloud-based PBX system, features, programs, and calling services may all be managed through a virtual user interface that has been loaded on a laptop or tablet.
