There’s a reason why there are almost half a million IT consulting businesses currently operating in the United States. IT issues can completely stall an entire business operation.
This means that you lose a lot of money when trying to fix them yourself. Having dedicated IT support is one way to fix IT problems as soon as they arise. However, if you’re a small business, then do you need on-site support?
Or is remote support good enough for you? If you want to know the answers to these questions and more, then you’re in the right place. In this article, we’ll help you decide whether or not on-site support is the right option for your business. Let’s get started!
What Is On-Site and Remote IT Support?
Before we go into the specifics it’s important that we first understand what the difference is between on-site and remote IT support. Let’s start with on-site IT support. This is a popular method if you have a large business or corporation.
It involves employing your IT department at the site of your business location. If you have a problem, then you simply contact your on-site IT services and they come out to you.
While this option is more expensive than remote IT support, it does allow the IT employees to deal with hardware problems, which isn’t possible remotely. Remote IT support, on the other hand, occurs when you outsource your IT services to a third-party provider.
Typically, this provider will take on all the functions of your IT department in a remote capacity. This means that they will assist you using things like live chats, video support, and phone calls.
They can also help using remote access software. This allows them to remotely take over your computer to work on it (as long as you give them access). Make sure to check out this article if you want to learn more about the different types of IT services.
Benefits of On-Site IT Support
As we mentioned before, the ability to work on hardware in person is a big plus when it comes to on-site IT support. However, there’s also the flexibility factor to consider.
With an on-site staff, you can decide which service and projects they help out with. For example, let’s say you need help setting up the tech in a new office. You can allocate your in-person IT staff to help with this project.
On-site support generally also has a better understanding of the different tech and software used by your company. This standardization can help improve your company’s productivity by allowing them to address problems quickly.
You can also minimize downtime caused by catastrophic events like outages since several IT employees can be dispatched to different locations at the same time.
Benefits of Remote IT Support
The biggest benefit that comes with remote IT support is likely to cost. Since you’re not required to provide space for the employees you save a lot of money by outsourcing like this. Another benefit is that you get access to an expert staff that’s professionally trained. You don’t need to worry about allocating resources to train them.
There’s also the convenience factor to consider. You can usually resolve your IT problem with a simple phone call or video chat. No need to wait for an in-person visit to get back to work. As such, this can increase the productivity of your business.
It can also be more efficient. Let’s say a remote IT employee encounters a problem they don’t know how to fix. They can quickly pass it along to a higher-up that knows how to deal with it.
If this happens with on-site support, then it can take a lot longer before it gets passed along to someone who knows how to handle it. Finally, there’s the timely service to consider.
Most remote IT support is available twenty-four hours a day, seven days a week. So, you can fix problems that occur after hours or during the weekends.
Which Is Right For Your Small Business: On-Site or Remote IT Support?
Unfortunately, there is no one-size-fits-all answer to which option is right for your small business. Ultimately, the answer to this question depends on the amount that your small business relies on technology.
Most businesses at least have a website and usually an online shopping feature. However, just because you have a few tech components usually doesn’t mean that you need full-fledged on-site IT support.
If you need the occasional help with a few technology-related problems, then we recommend going with remote IT support. This will save you a lot of money on expenses that you don’t need. It will also give you access to the expert staff at a few minute’s notice.
Still, it’s important to note that remote IT support isn’t the right call for all small business types. Indeed, if your small business specializes in technology, or has multiple departments dealing with related areas, then onsite support might be the best call.
For example, let’s say you’re developing an app. An IT problem can completely cripple the productivity of your entire staff until it’s resolved. As such, on-site IT support would likely be needed for this type of business.
So, most of the time remote IT support is all you need. However, in some cases, on-site might be more appropriate.
Want More Content? Keep Exploring
We hope this article helped you decide whether or not on-site IT support is the right option for your business. As you can see, most small businesses usually don’t require the level of dedicated support that on-site support brings.
As such, you should seriously consider remote IT support if you still need it. Did you enjoy this article? If the answer is yes, then you’re in the right place. Keep reading to find more topics that you’re sure to love.