Conversational Support Software Market Size and Share Estimation 2023-2030 | Regional Overview, Growth Opportunity, Business Prospect and New Challenges
Conversational Support Software Market
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.This report focuses on global and United States Conversational Support Software market, also covers the segmentation data of other regions in regional level and county level. Conversational Support Software market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.Conversational Support Software market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Conversational Support Software market will be able to gain the upper hand as they use the report as a powerful resource.
Major players covered in Conversational Support Software Market are:
- HubSpot
- Intercom
- Podium
- Front App
- Birdeye
- Zendesk
- Kustomer
- Freshworks
- Gladly
- Drift
- Dixa
- Avaya
- Help Scout
- Userlike
- Heymarket
- Verloop
- Sonar
- Hootsuite
- SocialSwell
- Crisp
- Richpanel
- ADA SUPPORT
- RingCentral
- Helpshift
- Conversocial
- Quiq
- MobileMonkey
- Trengo
- Acquire
Market Segment by Type:
- Cloud Based
- On Premises
Market Segment by Application:
- Large Enterprises
- SMEs
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