GENERAL

Contact Center AI Software Market 2023 Business Review, Company Profiles, Growth Strategy, Trends and Forecast by 2030

Contact Center AI Software Market

Contact Center AI Software Market


Contact center software allows companies to manage a high volume of inbound and outbound customer communications across a range of channels. This includes call center solutions, which focus on managing and handling incoming calls based on the number called and an associated database of handling instructions. Contact Centers, and related call centers, are typically part of a company’s overall customer relationship management (CRM) processes and strategy. Many products offer the ability to track and store individual caller data. As such, previous call histories can be accessed by the agent each time a customer calls. This can reduce call average handle time (AHT) and time spent manually entering customer data. Contact Center software is ideal for small, midsize, and large contact centers. It is used in a wide variety of industries. Many Contact Center products are now omni-channel, or multi-channel. These products are typically cloud-based and have expanded their capabilities beyond traditional call center activity. Omni-channel software has the capabilities to handle and integrate customer communications across all potential touchpoints and channels. These can include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms.This report focuses on global and United States Contact Center AI Software market, also covers the segmentation data of other regions in regional level and county level. Contact Center AI Software market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.Contact Center AI Software market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Contact Center AI Software market will be able to gain the upper hand as they use the report as a powerful resource.

Major players covered in Contact Center AI Software Market are:

  • Oracle Corporation
  • SAP SE
  • Alcatel-Lucent Enterprise
  • Avaya
  • Mitel
  • Nextiva
  • VoIP Logic
  • Asterisk
  • Elastix
  • NEC
  • RingCentral
  • Five9
  • NICE in Contact
  • Aspect
  • 8×8
  • Inteliwise
  • Cisco Systems

Market Segment by Type:

  • Cloud-Based Type
  • On-Premise Type

Market Segment by Application:

  • Banking
  • Financial Services
  • and Insurance (BFSI)
  • Retail and Consumer Goods
  • IT and Telecom
  • Healthcare
  • Travel and Hospitality
  • Government
  • Media and Entertainment
  • Others

Make sure your business is up to date on valuable findings in the Contact Center AI Software market by reading the report.

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