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Computer Telephony Integration (CTI) Software Market Size with Emerging Growth 2023 | Top Key Players, Production Capacity Estimates, Revenue, Sales, Competitive Environment and SWOT Analysis with Forecasts 2031

Computer Telephony Integration (CTI) Software Market

Computer Telephony Integration (CTI) Software Market


Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.Computer telephony integration (CTI) means linking a call center’s telephone systems to their business applications, typically so that their business software can have more control over call management. With computer telephony integration (CTI), agents don’t need a physical phone – they can perform all phone functions on their computer using on-screen controls for telephony functions such as answering and disconnecting calls, putting callers on hold, transferring calls, etc.This report focuses on global and United States Computer Telephony Integration (CTI) Software market, also covers the segmentation data of other regions in regional level and county level.Due to the COVID-19 pandemic, the global Computer Telephony Integration (CTI) Software market size is estimated to be worth USD 2071.7 million in 2022 and is forecast to a readjusted size of USD 5547.4 million by 2028 with a CAGR of 17.8% during the review period. Computer Telephony Integration (CTI) Software market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.Computer Telephony Integration (CTI) Software market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Computer Telephony Integration (CTI) Software market will be able to gain the upper hand as they use the report as a powerful resource.

Major players covered in Computer Telephony Integration (CTI) Software Market are:

  • Five9
  • Salesforce
  • RingCentral
  • Twilio
  • Enghouse Interactive
  • NewVoiceMedia (Vonage)
  • Genesys
  • Zendesk
  • Freshworks
  • NICE inContact
  • Nextiva
  • Talkdesk
  • Jive Communications (LogMeIn)
  • Ameyo
  • Aircall
  • Tenfold
  • Ozonetel
  • InGenius

Market Segment by Type:

  • Cloud Based
  • On-premises

Market Segment by Application:

  • SMEs
  • Large Enterprises

The detailed and comprehensive Computer Telephony Integration (CTI) Software Market Report is the key to success in this dynamic and ever-changing industry.

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