BPM – Business Process Management: How to Get Started

Ever wondered how your business could improve certain processes and reduce costs? BPM is the answer.

But how do you get started?:

What is Business Process Management (BPM)?

The way in which a business handles its day-to-day processes is referred to as business process management or BPM. These processes can range from back-office to end-user such as measuring, organizing, analyzing, implementing, monitoring, and optimizing.

In other words, business process management allows companies to reach goals and develop their business by using software to manage and streamline their processes.

It’s done by recognizing what areas of the business are inefficient or lacking. This could be the customer service end of the operation. A customer service desk might lack trained employees, resulting in poor performance and weak service knowledge. 

Using BPM, a business can target the weak point in this operation, measure and analyze the metrics, and then identify the changes needed. Using our example, this could be a training course.

How BPM can help businesses

Business process management provides insight into the performance of each operation or process inside a business. Digital process automation tools enable quick automation of one-time and recurrent business processes (e.g., employee onboarding, invoice approval). The most interesting fact is that digital process automation software offers ROI from 190% to 390%. The payback period is usually up to 6 months but depending on the implementation scope, it can be up to 12-13 months. 

You can strategically target weak points to improve the workflow with well-planned protocols.

BPM allows a business to perform at its best by achieving the highest quality of efficiency and productivity. 

It is a great way to bring business weaknesses to the forefront, ultimately reducing costs and avoiding unnecessary expenses.

How can I implement BPM into my business?

31% of businesses have fully automated at least one process.

Automation is simple and can be done with BPM software. This software helps a business map out its processes and provides the tools needed to optimize them.

Let’s say a traditional paper-based business wanted to organize their files on a computer system. Software such as Process Street allows data to be input and converted to an automated system. 

Which areas of a business would benefit from BPM?

Here are two sectors that could see huge improvements in their processes using BPM:

Publishing Sector 

Without a mapped-out publishing plan, many blogging companies can fall behind deadlines causing havoc for the business.

BPM software can improve the process in these ways 

  • When a writer finishes a blog article, it’s sent to an editor.
  • After edits are made it is sent back to the writer, who is notified by the BPM software.
  • The writer approves the blog and sends it to the IT department for them to upload to the website. The IT team would receive a notification that the blog is ready to go.

Simply adding a clear workflow process and notifying each party involved can prevent many of the issues that could arise in a busy publishing company. 

Human Resources 

HR can be time-consuming due to the amount of documentation that is handled every day. 

Document management can be automated with BPM software and most email communication can be replaced with a direct system where documents are sent directly to the HR department.

How to choose the right BPM software for your business needs

Prior to looking for the best software, assess why you need the software in the first place. An online e-commerce store would need different functionalities than a second-hand shoe shop. Once you have researched the options, here is what to look out for:

  • The features

BPM software should have an easy UI and be able to scale to your business.

  • The support 

The software should offer comprehensive help and support if you should have any inquiries.

  • The Reviews

Look out for the pros and cons of each software. Maybe some clients have similar business processes to yours.


TBN Editor

Time Business News Editor Team