Avaya Empowers BPO Workers to Work from Home During COVID-19

Good health is the most important asset for long life. But nowadays everyone is much aware of this pandemic of COVID-19.

Presently there are 35,66,295 cases in the world and the number is increasing very rapidly. So it’s very crucial to have the right amount of knowledge to get protection from this disease. It is the most critical time for the business of all types.

In maximum countries, there is a lockdown situation. In this important time, the way of working is changed completely. Most of the employees are working from home but doing all the work from home is not an easy task.

So it’s essential to manage your business effectively, but with safety. To keep your staff safe you need a better management system to handle everything efficiently.

The business process outsourcing (BPO) industry continues to protect its contact center agents and teams from Coronavirus-led lockdown by turning to work-from-home technologies from Avaya Holdings Corp.

There are millions of IT companies in the world and Brisbane is also the hub for IT companies. There are 27,58,066 companies in Brisbane. With the increasing spread of coronavirus, all employees are suggested to work from home. Avaya Brisbane is giving all-in-one solutions to work from home.

Avaya is helping multi-national companies like Tech Mahindra, HCL, MakeMyTrip.com, and StarTek move to a remote agent set-up. Avaya helps in converting the existing office to remote agents, prioritizing the health and safety of their employees while at the same time ensuring excellence in service delivery.

  • Avaya is guiding the employees by giving them the safety instructions from the WHO. WHO has given some prevention to slow down the transmission of COVID-19 are as following:

  • Wash your hands with soap.
  • Sanitize with alcohol-based hand rub.
  • Keep at least a 1-meter distance between you and another person with a cough and cold.
  • Stop touching your face.
  • Cover face while coughing or sneezing.
  • Avoid smoking and other activities that weaken the lungs.
  • Stay away from large groups.
  • Use the paper towel instead of the cloth towel.
  • Put everything in the bin like tissue paper, wrappers, etc to protect the things from the infection.

Give your employees a smart, positive experience every time and you’ll win a lifetime of loyalty. With Avaya aura services you will get an intelligent experience contact center. Employees can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven.

And your agents can stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster.

The cloud-based app enables users to securely collaborate remotely, integrating chat, voice, multi-user video conferencing, content sharing, note-taking, and more within a single platform. Video collaboration traffic on the platform has increased by over 700 percent since January.

Avaya Spaces is proving an essential tool for many hospitals and clinics. It facilitates effective communications internally and with patients in fraught circumstances in order to provide virtual treatment, staff training, and care.

Worldwide, thousands of businesses rely on Avaya, whose integrated platforms enable staff to seamlessly collaborate no matter their location. Such capabilities are proving increasingly important as hundreds of millions of people enter lockdown to try to hinder what may become the worst pandemic in a century.

Avaya continues to actively engage with organizations to help them in transitioning to a remote operations model to stay productive. The company is also providing audio and video equipment to frontline hospitals and medical facilities and working with government health departments to rapidly set up emergency contact centers.

Recently, Avaya also announced the availability of its Avaya Spaces collaboration software for free to educational institutions and non-profit organizations in India till August 2020, responding to the immediate need in the education sector to ensure student safety while delivering on educational objectives.

Avaya creates positive change in the world through its business technology even for the new business entrepreneurs or enterprises that are not unable to work in the usual way. As worldwide concern over COVID-19 (coronavirus) intensifies, we are providing essential services in whatever way we can for those who need them most.

Right now, this means organizations in the education and nonprofit sectors that need to seamlessly connect, share, and communicate, be it for online learning or responding as a frontline defense.

Avaya is providing the business version of Avaya Spaces to educational and eligible nonprofit organizations worldwide at no charge. With this easy-to-use cloud-based video conferencing and collaboration app, you can bring people, content, and communications together–anywhere.

This is the major issue being faced worldwide but facing it together is the only way forward. Let each of us do what we can to protect what’s most valuable above all–one another.

Avaya changes the way work gets done. Bring together your globally distributed teams instantly with immersive, 24/7 collaboration. Seamless integration makes it easy to use the cloud solutions you already have, like Salesforce, Office 365, G-Suite, and Slack.

Wrapping up

Above we have discussed the Avaya services. Avaya will shape your business world differently and, in that world, Avaya’s strengths will continue to help many more people and companies in the future.

Positively you will understand the benefits of the Avaya services.

Your suggestions and queries are welcome. Feel free to ask in the comment section.

Thank you for reading!!