You cannot run your business all alone. You need to seek assistance from skilled workers and experts in specific areas. That is why you go about hiring people. The success of your business depends primarily on how well your employees work as a unified team. However, when so many individuals are involved, conflicts are bound to take place at some point. There could be rifts or conflicts among your employees or between them and you. It is human nature to find faults in others and to disagree on things. Your employees may act as a harmonious team, but there could be situations when rifts or conflicts could arise. Adam Veron points out that you need to be practical and realize that perfect answers to questions to behavioral interviews and immaculate job-fit evaluations do not guarantee a peaceful work environment all the time.
Often employees can resolve the issues and get back to work as usual. However, there could be occasions when you may require stepping in for resolving such conflicts within your organization. You may use one of the following tips to resolve conflicts or rifts among employees.
Adam Veron Recommends Smart Ways to Resolve Conflicts
It Pays to Welcome Conflict
Conflict at work could prove to be a good thing. It can help you identify specific areas where issues lie in your organization. Conflicts may end up helping your employees to act as a team, grow and improve over time as a unified force. You should not ignore conflict situations. Instead, it is a wise move to tackle conflicts at the earliest and nip them at the bud. You may focus your attention on resolving the conflict or rift before things get out of control. Do not allow employee conflict to escalate. Avoiding conflict could prove to be harmful. Tension may get augmented, and then things could get worse beyond your expectations. It could hamper the smooth running of your business. Encourage your employees initially to resolve the issues themselves. When they fail to do so, you may act as a mediator. Alternatively, your presence in the room should be enough to diffuse undesirable tension.
Keep the Lines of Communication Open
Adam Veron thinks that the best way to resolve rifts and issues is to communicate clearly. It is a good idea to encourage the conflicting parties to schedule a meet where you may supervise the proceedings or allow them to sort out the differences in an amicable way. They should get ample opportunities and time to iron out the creases without any kind of distractions.
Listen to Each Party Patiently
Everybody involved should listen actively when someone is speaking or pointing out his grievances. You should pay attention to what the speaker is talking about. Do not get distracted by emails, doodling on paper, and gaming on phones, etc. Do not interrupt while someone is speaking. Once he finishes, you can share your standpoint.
Conclusion: Focus on Building Agreement
You know very well that the discussion is about conflict or disagreement. Try to work out an agreement between the two feuding parties. Agreements are great for generating positivity for dissolving the conflict. You must realize that agreement facilitates a common ground for starting and building their relationships on a new footing.