More than 600,000 new businesses are formed in the United States each year. Unfortunately, not all of these are able to thrive in their respective industries.
One of the most important responsibilities that a business owner has is using the right business technology. This is especially true when it comes to scheduling software. Not everyone knows how to choose from the available software options, though.
We’ve put together a brief guide with key information you need to know about this type of business software. Let’s dive in.
1. Understand Your Needs
Before shopping around, it’s important to identify your business’s scheduling needs.
What type of shifts and scheduling policies do your employees need? What features are important to you, such as customization options and alerts?
By understanding your requirements beforehand, you can narrow down the software options and choose the best one for your business.
2. Look at Features
Make sure the software you choose has all the features you need, such as shift tracking, employee availability management, and automated notifications.
Many scheduling software packages also offer customization options such as employee time-off requests and approvals, shift management, and reporting. Other notable features to consider include customer relationship management (CRM) integration, employee time clock tracking, and mobile access.
3. Compare Prices
Different plans offer different levels of features, so make sure to compare prices and features before settling on a particular product. Many scheduling software providers offer free trials to test out their services before committing. This is a great way to see what features you’ll get for the money.
You often get what you pay for when it comes to scheduling software. Attempting to go with the cheapest option will likely cause you to fall short of your target metrics.
This could cause issues in the future. For example, your business performance might suffer and adversely affect your brand reputation.
4. Check Reviews
Reading reviews from customers who have already used the software will help you decide which scheduling program is right for your business. You can read reviews online or ask colleagues in your industry about their experiences with different products.
This will provide insight into how well the software performs, as well as customer service issues that might arise.
Keep an eye out for how the provider responds to negative feedback. If they get defensive or aggressive, it’s best to go in a different direction.
5. Check for Compatibility
Does the software work with existing hardware or software systems in your business? Ensure that the product is compatible with existing systems.
This will help you avoid costly upgrades or conversions. You’ll also want to make sure the system is compatible with your mobile devices so that you and your employees can access it on the go.
6. Training & Support
Make sure the software package you choose offers adequate training and support.
Many vendors offer live customer service and technical support to ensure that the product functions properly and that any problems are addressed quickly. You can also look for online tutorials and user forums to help you troubleshoot any issues. The last thing you want is to encounter an issue and have to wait days or weeks for a response.
You may also be in a situation where you have to handle the problem on your own. Doing so without the proper resources can be difficult or even impossible.
7. Consider Customization Options
Many scheduling software packages have options to customize the system to fit specific needs, so consider what kind of customization options are available. Is the software easily adaptable to your business’s policies and procedures? Does it allow you to create custom reports or tailor its features to your company’s specific requirements?
The answers to these questions will dictate your decision.
8. Stay Flexible
Keep in mind that no system is perfect. Choose one that is flexible enough to adjust as your business and employees change over time.
Ensure that the product you select can adapt to future developments in your industry, such as new regulations or technology. This will help you ensure that your business stays up-to-date and continues to run smoothly.
With the right scheduling software, you can simplify processes, save time, and make sure your business is using the right technology for its needs.
9. Ease of Use
When evaluating different software packages, make sure the software you choose is user-friendly for both you and your employees. Look for software that is intuitive to use and has a clean interface.
If you have to spend time learning how to use the software, you won’t be able to get the most out of it. Intuitive software will also be easier for your employees to learn.
Finding a Provider
No matter how good the software is, it’s essential to work with the right provider. Make sure to do your research and find a provider that offers reliable, quality service. Look for ones with extensive experience in the scheduling software market and check out any customer testimonials or reviews they may have.
Consider the long-term cost of ownership. Some providers offer more cost-effective options such as monthly subscriptions or one-time fees. This is especially true with field service software.
Evaluate the features and customer service offered by each provider to ensure you’re choosing the best fit for your business.
Choosing Scheduling Software Is Easy As long as you keep these tips in mind, choosing scheduling software for your business should be a breeze.
There are plenty of great products out there—it’s just a matter of finding the right one for your needs. Looking for other useful information like this? Feel free to check out the rest of our blog.
