The cleanliness of your facility plays a large role in your overall customer satisfaction. However, not everybody has the time or resources to handle this obligation on their own.
It is for this reason why many entrepreneurs outsourced to a commercial cleaning company.
Not quite sure how to find the best one? We’ve got all the info that you need to know.
1. Their Past Reviews
The past reviews of a particular commercial cleaning company can tell you a lot about what you can expect from hiring them. However, it’s important to note that not every review you encounter may be legitimate.
If you notice that a particular review includes a large number of buzzwords or is overly promotional, there’s a chance the company may have planted it themselves in order to increase its reputation. This is most often seen with cleaning companies that have a small total number of reviews.
Similarly, though, reviews that are highly negative or accusatory may have been planted there by a competitor in order to damage the reputation of that cleaning company. In general, the most honest reviews are ones that provide insight into the experience the customer had.
2. Their Overall Reputation
Regardless of what their rating is on a particular website, you should also take a look at the overall reputation of the cleaning company. Unfortunately, it’s not uncommon for a commercial cleaner to hire individuals without conducting background checks.
This means that working with that company comes with an increased risk of theft, property damage, etc.
Fortunately, a simple Google search can often provide you with all the information that you need. Be on the lookout for any controversies, news stories, or other similar information that would alert you of any wrongdoing.
3. Are They Flexible?
Ideally, the cleaning company you work with will offer a wide range of potential times in which they could clean your facility. After all, not every business operates from 9 AM to 5 PM.
For example, let’s assume that your company opens at 6 PM and closes at 2 AM. If your cleaning company does not begin offering services until after 5 PM, you obviously won’t be able to get the best results from them.
Instead, it’s in your best interest to find a company that can accommodate your schedule. This will allow you to ensure that hiring the service does not interfere with your company’s internal processes.
4. Do They Incorporate Material Data Safety Sheets?
For those who are unaware, material data safety sheets are documents that provide details on how to properly store, handle, and utilize certain chemicals.
They also provide information about how to treat injuries that occur through exposure and the risks associated with using these substances. If a commercial cleaning company does not properly integrate these documents into its workflow, there is a significant chance that you could run into a large number of complications in the future.
Not only could their workers become injured, but so could your employees.
For instance, if the commercial cleaning employees aren’t aware that using cleaning chemicals without proper ventilation creates a long-term hazard in the area, your employees may inhale these harmful commercial cleaning products when they return to the workplace.
If you’re worried about the environmental impact of hiring a cleaning service, you can visit purbloc.com to learn more about some of the best eco-friendly business cleaning products.
5. Do They Have Contemporary Equipment?
In order to get the job done as effectively as possible, you’ll need to make use of the most contemporary equipment. Although not every cleaning company will have the budget to constantly upgrade the tools they use, they shouldn’t be utilizing tools that are highly outdated.
This creates a situation where they both work slower than they should and are unable to provide the ideal results. Be sure to inquire about the type of equipment this company uses before hiring them.
6. How Is Their Customer Service?
The customer service of a business says a lot about the results it is able to provide. If your prospective cleaning company doesn’t prioritize answering any questions or concerns that you may have, then you can’t expect them to sufficiently handle their cleaning obligations.
In general, a representative from a cleaning company you’re interested in should be more than happy to provide all the information you require. If you notice that this is not the case, it’s recommended to look elsewhere.
7. Have They Worked With Companies of Your Size in the Past?
Some commercial cleaning companies specialize in cleaning businesses of a particular size. Others have never worked with businesses of your size in the past.
One of the most common examples is a cleaning company primarily focusing on small businesses in their local area. They may simply not have the required tools or manpower to handle a larger facility — especially within the required timeframe.
So, be sure that you keep this information in mind when moving forward so that you can find the ideal company for your situation.
Finding the Right Commercial Cleaning Company Can Seem Complicated
Fortunately, the above information will help ensure that this process is as streamlined as possible. Then, you’ll be able to find the best commercial cleaning company for you.
Want to learn more useful info that can help you out in the future? Be sure to check out the rest of our blog.