Your phone rings in the office, and you answer the call. Only to be annoyed by a pre-recorded voice note stating that you have won XYZ sum prize, which is most likely spam, or sometimes you will hear a solicitor from the other end.
Congratulations! You have already wasted your precious 30 seconds while the genuine callers are still waiting in cue for the assistance they might need, which lowers your customer response rate leading to an unsatisfied customer. Gradually, they become very damaging to the point where your cloud phone system loses credibility. Furthermore, their presence infects your data privacy and productivity.
We bet you don’t want an unsatisfied customer or losing a potential lead because of a spam call, do you?
Sounds familiar, doesn’t it?
Sadly, it happens all too often these days. Fake and spam calls are a real nuisance-both on personal and business lines. Is it tiring to be bombarded with calls that don’t benefit your business? Is there a way you can combat spam callers and reduce telemarketers and fake phone numbers calling your business?
Well, the answer is yes!
How, you ask?
● Automated Call Answering or Call Menus
A common reason for having an auto attendant is to prevent solicitation bots from contacting them.
A spammer calling into an auto-attendant system cannot reach any telephone because they would need to dial a number in order to reach someone’s phone, which makes no sense.
Whenever autodialers or other possible spam calls encounter the Knowlarity IVR, they are disconnected as their technology does not conform at the appropriate time.
Robo-Dialers can easily be thwarted by using the Call Menu within your virtual phone system!
● DNC Registry
By enrolling your virtual phone number in the National Do Not Call (DNC) list, you can avoid spam calls. Your agents will no longer have to deal with annoying scammers, lawyers, and telemarketers.
It will significantly reduce most of them. List your virtual number on the National Do Not Call List to shield it from unwanted calls. Even if it cannot prevent every unwanted call, it will significantly reduce the number.
● Add Numbers to Your Blocked Phone Numbers List
There is often an ongoing battle to manage unwanted calls when you acquire a number that has a magnetism for spammers and solicitation.
A scam call can be extremely annoying. The best option to follow whenever you receive a scam call is to add that number to your block list. The number that you block will never be able to contact you again.If the problem is severe enough, it can be very time-consuming to manually block each number that called your virtual number from the number you wanted to be blocked. However, this method is very effective. Rather than a solution, damage control may need to be done repeatedly.
Using a virtual number provider, you can block unwanted phone numbers by simply signing into your Knowlarity’s control panel.
● Contact Your Virtual Number Provider
A virtual number provider comes to your rescue when you have exhausted all your independent options for fixing the spam problem. You may be able to stop excessive harassing calls by contacting us, your virtual number provider, as we can assist with escalating the situation and taking further steps.
● Integrate call tracking software
Some virtual number providers also offer call tracking software. It usually has spam control measures. In addition, call monitoring data can be safeguarded with this application. When you work with an advertising agency, it’s all too easy to get caught up in their promises of getting you more calls or leads. As a result, there is a high probability of receiving fake calls, which might corrupt your data. Using a call tracking tool lets you see how well your ads are doing, identify spam calls and get information on quality prospects.
● Change your current number.
If your virtual number is rotting with spam calls, changing your virtual number is your best bet. To prevent spam calls on your current virtual number, it is best to get a new number. It immediately eliminates all your spam calls problems. The number will be a good option if you plan to use it personally or for a new business. Changes in numbers can have a major impact on established businesses. Even though it’s a good way to avoid scam calls, it’s only a temporary solution.
Role of Choosing a Robust Virtual Number Provider
Virtual number providers can prevent spam calls as well. Thus, Knowlarity is among the most secure anti-spam cloud telephony platforms. With Knowlarity solutions, you can keep track of all inbound calls. You can tag and block scam phone numbers using Contact Tags. Your team can listen to these scam calls in real-time for training and feedback using the call monitoring feature.
Knowlarity also has a Phone Trees (IVR) feature that handles high inbound calls with a virtual receptionist. It is best known for its powerful CRM integration that means you can integrate call tracking software to reduce scam calls.
