6 Innovative CRM Trends to Pay Attention to in 2022

The consumer, market, and tech trends evolve with time which revolutionizes our day-to-day life. Competitive business leaders need to keep a track of the industry trends to make the most of their resources.

The CRM software trends will also evolve with the customer, market, and tech trends. The best CRM software in India will help implement all the relevant trends to give your business it requires to get a competitive edge.

In this blog, we will dive deep into the 6 topmost innovative CRM trends that every business needs to look at in 2022.  

Our software experts keep a track of all the recent trends in the software solutions industry. They have made a comprehensive list of all the top 6 innovative CRM trends to track in 2022.

Artificial intelligence, machine learning, and big data:

Artificial intelligence, machine learning, and big data are embraced by the majority of the industries to enhance their work processes. The best CRM software vendors in India are exploring more possibilities of AI, ML, and big data in their systems. The top CRM system with AI and ML will help businesses to spot the patterns and trends in your database.

As the result, the business leaders can accurately predict their business future to make strategic changes in their processes. Businesses today generate a huge amount of structured and unstructured data that has valuable insights for your business. The top CRM software vendors in India are exploring the possibilities of implementing big data in their systems. As a result, the businesses will be able to make the most of their data. 

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AI-based Chatbots:

AI-based chatbots are one of the increasing trends in the CRM sector for a while. Because chatbots and their applications help to reduce the workload on your teams. The AI-based chatbots will help them to interact with the customers automatically to resolve their queries. The chatbots have become intelligent that will help to resolve the complex queries of the customer. Moreover, if the customer query is not resolved by the chatbot it will be assigned to the concerned department to resolve it. Chatbots are the most effective tools that help businesses to reduce the workload and enrich the customer experience.

Mobile-based CRM:

Mobile-based software applications are revolutionizing the world and getting the required information at their fingertips. Mobile-based CRM software is one of the most preferred trends by business leaders. Because the mobile CRM software solutions will ensure that the tools are accessible for your teams from anywhere. The CRM tools that deploy on portable devices will help your teams to accomplish the task from anywhere and at any time. Hence, Mobile-based CRM is one of the latest trends that you need to keep an eye on in 2022.
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Seamless integration:

The businesses use different tools for various departments to ensure a smooth operation. It becomes a tedious task for your team members to gather data from all the tools and centralize it on a central server. The best CRM software vendor in India will help to seamlessly integrate third-party applications that you use for your business. As a result, your teams will be able to execute the business operations through a single window to avoid errors. Hence, business leaders need to embrace seamless integration in their CRM software in India in 2022.

Social CRM:

Digital platforms and social media tools are changing every aspect of human life and play a crucial role in influencing people. The CRM software are integrating social media tools into the system to track the digital and social footprints of the customer. Tracking the social media footprints will help the business leaders to spot customer preferences and likes. Businesses today rely on social media and other digital tools to make purchasing decisions. As a result, your business will be able to make more sales because you are already aware of the customer likes. Hence, social CRM is one of the most innovative trends that you need to keep an eye on in 2022.

Best in Class Customer experience with CRM software:

The business leaders need to ensure they work on their customer experience in 2022 to improve their brand image. The best cloud-based CRM software vendors in India are integrating advanced tools to enrich the customer experience. The CRM vendors can integrate tools like augmented reality (AR) and virtual reality (VR) into the system. AR and VR will help to have a better conversion rate because they will help you to give a first-hand experience of your products or services to your customers. Thus, enriching customer experience should be one of the top priority trends in CRM software. 


The best CRM software vendor in India will integrate relevant tools in the system to give you a competitive edge. Technology counter is a software recommendation platform that will businesses select the right CRM tools with all the latest trends.