Let’s face it, many businesses rely heavily on 3rd party logistics and if your company is in that category, there are mistakes that can be made when dealing with courier companies. Of course, nothing in the world of commerce is plain sailing. With that in mind, here are some common errors that businesses make when using courier services.
- Incorrect Packaging – This has to be the number one mistake people make when sending goods via a courier service, which can result in damaged goods. When the package is in transit, it will be handled multiple times and the goods must be packaged in such a way that it is protected. Bubble wrap is a great material to encase something in, especially when the box is too big.
- Incorrect Address – If you are in a hurry, you might not include the postcode, or forget one line of the address, and this can cause delivery issues that might result in late delivery, or worse still, return to sender. Typically, the best courier service Sydney or your city can offer would always confirm the address when collecting a package for delivery, which reveals any address issues. If you are unhappy with your current logistics provider, there are specialist firms that can be found with a Google search; they are very competitive and always willing to do what it takes.
- Failing To Provide Important Information – The recipient might not be at home during the day and may leave instructions on where to leave the package. It is not uncommon for this information to get lost along the way and the delivery driver has to make a call when no one is at home. When you are giving information about a consignment and there are notes, you should pass this on to the courier service, who make sure the driver gets the message.
- Not Allowing Enough Time – This is sometimes the case when a customer wants same-day delivery, but they don’t give the courier enough time to deliver the goods before the end of the working day. In order to avoid this, you should make contact with your courier as soon as you have the consignment details, which gives them more time to process the delivery.
- Choosing The Wrong Type Of Transportation – While this doesn’t happen very often, there are times when the customer misinforms the courier regarding the consignment and the vehicle that arrives is unsuitable. It is always best to tell the courier company the precise weight and dimensions of the consignment, which ensures the correct transportation or service is used, such as an international freight forwarder Australia or your location can provide.
The courier company would issue a set of instructions to help their customers avoid issues such as those described above. Third party logistics is one of the fastest growing sectors and if you are in need of logistics services, start with a Google search and browse the many websites before making an enquiry. Choose a provider that is established and one that has the required resources to run a reliable operation, and you should receive great service.
