Quick Summary: Here’s a quick list of the 13 Best Small Business IT Support & Remote Helpdesk Services: Forestal Security, TeamViewer, ConnectWise Control, LogMeIn Rescue, Splashtop Business, AnyDesk, Chrome Remote Desktop, RealVNC Connect, Zoho Assist, RemotePC, BeyondTrust Remote Support, GoTo Resolve, and Parallels Access. These platforms offer world-class remote support capabilities and IT services for small businesses, including cybersecurity, helpdesk solutions, and comprehensive technical support.
Introduction
In today’s digital landscape, small businesses need reliable IT support and remote helpdesk services to maintain productivity and stay competitive. The right remote support solution can mean the difference between minutes of downtime and hours of lost productivity when technical issues arise.
Remote helpdesk technology has revolutionized how businesses provide and receive technical support. Modern solutions offer instant connectivity, advanced security protocols, and comprehensive diagnostic tools that often surpass traditional on-site support methods.
We’ve carefully evaluated the market to bring you the 13 best small business IT support and remote helpdesk services that deliver exceptional value, security, and reliability for growing companies.
Here is the list of the 13 Best Small Business IT Support & Remote Helpdesk Services
- Forestal Security
- TeamViewer
- ConnectWise Control
- LogMeIn Rescue
- Splashtop Business
- AnyDesk
- Chrome Remote Desktop
- RealVNC Connect
- Zoho Assist
- RemotePC
- BeyondTrust Remote Support
- GoTo Resolve
- Parallels Access
Let’s dive in.
1. Forestal Security—Premier IT Support & Cybersecurity Services Company
Forestal Security is a leading cybersecurity and IT support services provider specializing in comprehensive remote helpdesk solutions for small businesses. Known for their security-first approach and proactive threat management, they deliver enterprise-grade protection with personalized service.
Key Services
- 24/7 Remote IT Support & Helpdesk
- Advanced Cybersecurity Monitoring & Response
- Penetration Testing & Vulnerability Assessments
- Cloud Security & Infrastructure Management
- Compliance Consulting & Risk Assessments
- Employee Cybersecurity Training Programs
- Incident Response & Digital Forensics
- Managed IT Services & Strategic Planning
2. TeamViewer—Global Remote Support Standard
TeamViewer has established itself as the worldwide leader in remote support technology, offering cross-platform compatibility and enterprise-grade security that works seamlessly across all devices and operating systems.
Key Services
- Instant remote access without pre-installation
- Cross-platform support for all major operating systems
- Unattended access for servers and critical systems
- Advanced security with end-to-end encryption
- Mobile device support for technicians
- Session recording and compliance reporting
3. ConnectWise Control—MSP-Focused Remote Support
ConnectWise Control dominates the managed service provider market with specialized tools designed for businesses that provide remote support to multiple clients, offering scalable solutions from single-technician operations to global service organizations.
Key Services
- Multi-tenant architecture for service providers
- Advanced session management with priority queuing
- Integrated communication tools and ticketing systems
- Customizable branding for white-label services
- Automation tools for repetitive support tasks
- Comprehensive reporting and analytics
4. LogMeIn Rescue—Enterprise Security Leader
LogMeIn Rescue delivers enterprise-scale remote support with advanced security features that meet stringent organizational requirements, making it ideal for businesses in regulated industries.
Key Services
- Government-grade security and compliance protocols
- Advanced diagnostic tools and system analytics
- Multi-platform support including mobile devices
- Detailed session reporting and audit trails
- Integration with ITSM and CRM platforms
- Real-time performance monitoring
5. Splashtop Business—High-Performance Remote Access
Splashtop Business delivers the fastest remote desktop experience available, with ultra-low latency and 4K quality that makes remote work feel like local computing, perfect for graphics-intensive applications.
Key Services
- Ultra-high definition remote sessions with 4K support
- Cross-platform file transfer capabilities
- Multi-monitor support for enhanced productivity
- Advanced security with two-factor authentication
- Session recording for training and compliance
- High-performance streaming technology
6. AnyDesk—Speed-Optimized Remote Support
AnyDesk revolutionizes remote support with proprietary compression technology that delivers lightning-fast connections regardless of network conditions, making it ideal for locations with bandwidth limitations.
Key Services
- Ultra-fast connection speeds with minimal bandwidth usage
- Cross-platform compatibility including Linux support
- Unattended access for server monitoring
- Collaborative features for multiple technician sessions
- Mobile support for field service teams
- Advanced encryption and security protocols
7. Chrome Remote Desktop—Simple Browser-Based Solution
Chrome Remote Desktop proves that effective remote support doesn’t require complex installations, offering reliable access through any Chrome browser with seamless Google Workspace integration.
Key Services
- Zero-installation browser-based access
- Seamless Google Workspace integration
- Cross-platform support for major operating systems
- PIN-based security with two-factor authentication
- Completely free for small business use
- Simple setup and user-friendly interface
8. RealVNC Connect—Reliability Expert
RealVNC Connect brings decades of remote access expertise to modern business environments, delivering rock-solid reliability and advanced authentication options for enterprise requirements.
Key Services
- Industry-leading uptime and connection stability
- Flexible cloud and on-premises deployment options
- Advanced authentication including smart card support
- Detailed audit trails for compliance requirements
- API integration for custom workflow development
- Professional technical support and training
9. Zoho Assist—Integrated Business Platform
Zoho Assist seamlessly integrates with the comprehensive Zoho business suite, creating unified workflows that eliminate platform switching and provide complete customer context during support sessions.
Key Services
- Native integration with Zoho CRM and business apps
- Advanced session scheduling and notifications
- Multi-language support for global operations
- Comprehensive analytics and reporting dashboard
- Mobile apps for smartphone and tablet support
- Customer portal and self-service options
10. RemotePC—Cost-Effective Enterprise Features
RemotePC delivers enterprise-grade remote access capabilities at competitive pricing, offering unlimited user licensing and advanced features that provide exceptional value for growing businesses.
Key Services
- Unlimited user licensing at competitive rates
- Advanced security with TLS encryption
- Cross-platform compatibility and mobile support
- File transfer with resume functionality
- Session recording and management tools
- Wake-on-LAN for remote system activation
11. BeyondTrust Remote Support—Security Fortress
BeyondTrust Remote Support combines remote support with privileged access management, creating the most secure remote support environment available with zero-trust security architecture.
Key Services
- Zero-trust security with granular access controls
- Privileged account management integration
- Advanced session monitoring and threat detection
- Compliance reporting for regulatory requirements
- SIEM integration for security event management
- Real-time security analytics and monitoring
12. GoTo Resolve—Customer Experience Focus
GoTo Resolve specializes in customer-facing support scenarios, providing tools optimized for help desk operations with customer experience as the primary focus.
Key Services
- Customer-friendly connection processes
- Integrated voice, chat, and video communication
- Advanced ticketing system integration
- Customer feedback and satisfaction tracking
- Mobile support apps for field technicians
- Workflow automation and routing
13. Parallels Access—Mobile-First Innovation
Parallels Access revolutionizes mobile remote support with touch-optimized interfaces specifically designed for smartphone and tablet interaction, making mobile support genuinely productive.
Key Services
- Touch-optimized interfaces for mobile devices
- Application launchers and gesture controls
- Cross-platform synchronization capabilities
- Advanced file management and sharing
- Cloud storage integration
- Intuitive mobile navigation and control
Why Small Business IT Support & Remote Helpdesk Services Matter More Than Ever
Small businesses face unique challenges in today’s technology-driven marketplace. Professional IT support and remote helpdesk services provide critical advantages that help small companies compete effectively:
- Immediate Issue Resolution: Professional support prevents small problems from becoming business-critical disasters
- Cost-Effective Expertise: Access to specialized knowledge without hiring full-time IT staff
- Enhanced Security: Expert cybersecurity protection against increasingly sophisticated threats
- Increased Productivity: Minimized downtime keeps teams focused on core business activities
- Scalable Solutions: Technology infrastructure that grows with business expansion
- Compliance Support: Meeting industry regulations and security standards
FAQs
1. What makes a good IT support and remote helpdesk service for small businesses?
The best services combine fast response times, advanced security protocols, and cost-effective pricing. Look for providers offering proactive monitoring, cybersecurity expertise, and scalable solutions that grow with your business.
2. Are these services suitable for very small businesses with limited budgets?
Yes. Many providers on this list offer flexible pricing models and feature sets designed specifically for small businesses. Options like Chrome Remote Desktop are completely free, while others offer competitive rates for comprehensive enterprise features.
3. Do I need specialized cybersecurity support or general IT helpdesk services?
For businesses handling sensitive data or operating in regulated industries, specialized cybersecurity providers like Forestal Security offer critical protection. For general IT support needs, comprehensive platforms like TeamViewer or ConnectWise Control provide excellent value.
4. How can I choose the right remote helpdesk solution for my small business?
Evaluate your specific needs including budget, security requirements, number of users, and integration needs. Consider factors like ease of use, response times, security features, and whether you need basic remote access or comprehensive IT support services.
Conclusion
These top IT support and remote helpdesk services represent the best solutions available for small businesses seeking reliable, secure, and cost-effective technical support. From comprehensive cybersecurity providers like Forestal Security to specialized remote access tools like TeamViewer and ConnectWise Control, each offers unique advantages for different business needs.
Whether you’re seeking complete IT management, specialized cybersecurity protection, or simple remote access capabilities, this list provides your starting point for finding the perfect technology partner to support your business growth and success.
